Article ID: 940346
Article Last Modified on 10/19/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you try to distribute marketing activities in Microsoft Dynamics CRM 3.0, you receive the following error message:
This problem occurs if the instance of Microsoft SQL Server that hosts the Microsoft Dynamics CRM database is running on a high-performance computer. For example, this problem occurs if the instance of SQL Server is running on a computer that has the following hardware components:
- A CPU that runs at 6 gigahertz (GHz)
- 9 gigabytes (GB) of random access memory (RAM)
Additionally, you receive an error message in the platform trace log file that resembles one of the following error messages:
Error message 1
Error message 2
RESOLUTION
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM server
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setup.exe | 3.0.5300.1630 | 474,984 | 30-Jun-2007 | 01:52 | x86 |
| Articleseditcontent.xsl | Not Applicable | 5,527 | 22-Aug-2007 | 20:51 | Not Applicable |
| Crmbulkmailservice.exe | 3.0.5300.1671 | 2,832,400 | 21-Sep-2007 | 00:17 | x86 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 29-Mar-2007 | 20:18 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1671 | 6,739,472 | 21-Sep-2007 | 00:22 | x86 |
| Crmworkflowservice.exe | 3.0.5300.1671 | 3,881,488 | 21-Sep-2007 | 00:17 | x86 |
| Edit_article.aspx | Not Applicable | 6,927 | 14-Sep-2007 | 20:14 | Not Applicable |
| Kbtemplateeditor.js | Not Applicable | 5,666 | 14-Sep-2007 | 20:14 | Not Applicable |
| Microsoft.crm.application.pages.dll | 3.0.5300.1671 | 967,696 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1671 | 82,960 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1671 | 324,624 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.platform.bulkoperationcontrolassembly.dll | 3.0.5300.1671 | 37,904 | 21-Sep-2007 | 00:02 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1671 | 246,800 | 21-Sep-2007 | 00:06 | x86 |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 29-Mar-2007 | 05:18 | x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 05:18 | Not Applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 29-Mar-2007 | 20:18 | x86 |
| Print_dlg.aspx | Not Applicable | 8,822 | 20-Sep-2007 | 20:23 | Not Applicable |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,648 | 17-Nov-2005 | 04:38 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,216 | 17-Nov-2005 | 04:39 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1 | 244,488 | 17-Nov-2005 | 04:39 | x86 |
| Crmdbhotfix.dll | 3.0.5300.1656 | 105,832 | 22-Aug-2007 | 03:47 | x86 |
| Crmhotfix.cdf | Not Applicable | 9,508 | 21-Sep-2007 | 01:07 | Not Applicable |
| Kb927207_client.dll | 3.0.5300.1671 | 61,456 | 21-Sep-2007 | 00:11 | x86 |
| Kb930604_client.dll | 3.0.5300.1671 | 65,040 | 20-Sep-2007 | 09:12 | x86 |
| Kb930610_client.dll | 3.0.5300.1671 | 116,752 | 20-Sep-2007 | 09:12 | x86 |
| Kb931627_client.dll | 3.0.5300.1671 | 159,760 | 21-Sep-2007 | 00:12 | x86 |
| Kb932205_client.dll | 3.0.5300.1671 | 63,504 | 21-Sep-2007 | 00:12 | x86 |
| Kb933214_client.dll | 3.0.5300.1671 | 70,672 | 21-Sep-2007 | 00:12 | x86 |
| Kb933423_client.dll | 3.0.5300.1671 | 91,152 | 21-Sep-2007 | 00:12 | x86 |
| Kb933658_client.dll | 3.0.5300.1671 | 67,088 | 21-Sep-2007 | 00:12 | x86 |
| Kb935529_client.dll | 3.0.5300.1671 | 71,184 | 21-Sep-2007 | 00:12 | x86 |
| Kb935844_client.dll | 3.0.5300.1671 | 115,728 | 21-Sep-2007 | 00:12 | x86 |
| Kb936019_client.dll | 3.0.5300.1671 | 61,968 | 21-Sep-2007 | 00:12 | x86 |
| Kb936204_client.dll | 3.0.5300.1671 | 92,176 | 21-Sep-2007 | 00:12 | x86 |
| Kb938125_client.dll | 3.0.5300.1671 | 61,968 | 21-Sep-2007 | 00:12 | x86 |
| Kb938238_client.dll | 3.0.5300.1671 | 70,160 | 21-Sep-2007 | 00:12 | x86 |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Articleseditcontent.xsl | Not Applicable | 5,527 | 22-Aug-2007 | 20:51 | Not Applicable |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 29-Mar-2007 | 20:18 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1671 | 6,739,472 | 21-Sep-2007 | 00:22 | x86 |
| Edit_article.aspx | Not Applicable | 6,927 | 20-Sep-2007 | 20:23 | Not Applicable |
| Microsoft.crm.application.pages.dll | 3.0.5300.1671 | 738,320 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1671 | 82,960 | 21-Sep-2007 | 00:08 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1671 | 324,624 | 21-Sep-2007 | 00:08 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1671 | 246,800 | 21-Sep-2007 | 00:08 | x86 |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
| Msvcr71.dll | 7.10.3052.4 | 355,032 | 29-Mar-2007 | 20:18 | x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 05:18 | Not Applicable |
| Pkgutil.exe | 1.2.3297.101 | 88,792 | 29-Mar-2007 | 20:18 | x86 |
| Print_dlg.aspx | Not Applicable | 8,822 | 14-Sep-2007 | 20:14 | Not Applicable |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,664 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,232 | 17-Nov-2005 | 04:42 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1 | 244,504 | 17-Nov-2005 | 04:42 | x86 |
| Crmhotfix.cdf | Not Applicable | 4,346 | 21-Sep-2007 | 01:07 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1656 | 181,096 | 22-Aug-2007 | 03:47 | x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Setup.xml | Not Applicable | 1,989 | 21-Sep-2007 | 01:25 | Not Applicable |
| V3cclientpatch30.msp | Not Applicable | 1,477,632 | 21-Sep-2007 | 01:56 | Not Applicable |
| Articleseditcontent.xsl | Not Applicable | 5,527 | 22-Aug-2007 | 20:51 | Not Applicable |
| Crmobjectmodel.dll | 3.0.5300.1671 | 6,739,472 | 21-Sep-2007 | 00:22 | x86 |
| Edit_article.aspx | Not Applicable | 6,927 | 20-Sep-2007 | 20:23 | Not Applicable |
| Microsoft.crm.application.pages.dll | 3.0.5300.1671 | 738,320 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1671 | 82,960 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1671 | 324,624 | 21-Sep-2007 | 00:06 | x86 |
| Microsoft.crm.platform.server.dll | 3.0.5300.1671 | 246,800 | 21-Sep-2007 | 00:06 | x86 |
| Print_dlg.aspx | Not Applicable | 8,822 | 14-Sep-2007 | 20:14 | Not Applicable |
| Setup.xml | Not Applicable | 1,212 | 21-Sep-2007 | 01:24 | Not Applicable |
| V3clightclientpatch30.msp | Not Applicable | 103,424 | 21-Sep-2007 | 01:56 | Not Applicable |
| Microsoft.crm.platform.server.dll | 3.0.5300.1671 | 246,800 | 21-Sep-2007 | 00:06 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
After you apply this hotfix, enable the hotfix by following these steps on the computer that is running the Microsoft Dynamics CRM 3.0 server components:
- Click Start, click Run, type regedit, and then click OK.
- In Registry Editor, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM - Double-click EnableRetryOnErr80040e14, type 1 in the Value data field, and then click OK to save the value.
- Click Start, click Run, type iisreset, and then click OK.
Note If you change the value to 0 in the Value data field for the EnableRetryOnErr80040e14 DWORD value, this hotfix is disabled.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Additionally, you must have Update Rollup 2 for Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
For more information about Update Rollup 2 for Microsoft Dynamics CRM 3.0, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirement
If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB940346$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
STATUS
Microsoft has confirmed that this is a problem in Microsoft Dynamics CRM 3.0.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kberrmsg kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB940346
