Article ID: 940012
Article Last Modified on 11/16/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
After a move mailbox operation is complete in Microsoft Exchange Server 2003 Service Pack 2 (SP2), a stub object is left behind in the source database for certain users. If you start Exchange System Manager (ESM) and then locate the <Mailbox Store> object, you find the mailbox in the destination mailbox store and in the source mailbox store. Additionally, the following events are logged in the application event log:
Event ID : 9533
Category : General
Source : MSExchangeIS Mailbox Store
Type : Information
Description: The user account for 'xxx' does not exist in the directory or is not enabled for Exchange mail. This mailbox will be removed from mailbox store 'xxxx' in 30 days.
MessageID=10001
Severity=Error
Facility=General
SymbolicName=msgidFailedDeleteFolder
Language=English
The folder with folder ID %1 could not be deleted. Additional information: %2.
MessageID=10002
Severity=Error
Facility=General
SymbolicName=msgidFailedDeleteUnknownNameMailbox
Language=English
The mailbox could not be deleted. Additional information: %1.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Exchange 2003 SP2 installed.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service, the Microsoft Search service, the IIS Admin Service, and all dependent services are restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Davex.dll | 6.5.7653.18 | 1,131,520 | 22-Oct-2007 | 09:02 |
| Exoledb.dll | 6.5.7653.18 | 2,621,440 | 23-Oct-2007 | 00:02 |
| Exosal.dll | 6.5.7653.18 | 70,144 | 22-Oct-2007 | 23:39 |
| Mdbmsg.dll | 6.5.7653.18 | 3,381,248 | 23-Oct-2007 | 00:43 |
| Store.exe | 6.5.7653.18 | 5,266,432 | 22-Oct-2007 | 23:40 |
WORKAROUND
To work around this problem, use one of the following methods:
- Move the mailbox back to original mailbox store.
Note This operation will fail. However, the stub object will be deleted.
- Wait for maintenance to clean the stub.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the naming schema for Exchange Server software updates, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: move mailbox stub source disconnected
Keywords: kbhotfixserver kbqfe KB940012
