Article ID: 939415
Article Last Modified on 7/19/2007
APPLIES TO
- Microsoft Antigen for Exchange
SYMPTOMS
When you try to use Microsoft Antigen 9.0 for Exchange in a cluster environment, Antigen 9.0 cannot retrieve scan jobs. Additionally, Antigen 9.0 continuously fails over between nodes.
CAUSE
This problem occurs because there is more than one network name resource in the Microsoft Exchange Server cluster group. Therefore, Antigen 9.0 cannot correctly retrieve information for the scan jobs. For example, this problem occurs if the Microsoft Distributed Transaction Coordinator (MSDTC) is in the Exchange Server cluster group.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
This problem produces the symptoms that are described in the following article in the Microsoft Knowledge Base:
933639 Antigen 9.0 cannot retrieve scan jobs, and e-mail messages begin to queue up in an active/passive cluster environment
Additionally, the following message is logged in the ProgramLog.txt log file:
However, the hotfix that is described in article 933639 does not resolve the problem that is described in this article.
Keywords: kbexpertiseinter kbtshoot kbprb KB939415
