Article ID: 939315
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
When you shut down a computer that is running the Microsoft Storport storage driver (Storport.sys) in Microsoft Windows Server 2003 Service Pack 2 (SP2), you may receive a "Stop 0x0000009C" error message that resembles the following:
The problem also occurs if you install the updated Storport storage driver that is described in the following article:
932755 An updated Storport storage driver (version 5.2.3790.4021) is available for Windows Server 2003
CAUSE
This problem occurs because of a problem in the version of Storport that is included in Windows Server 2003 SP2 and in update 932755. These versions of Storport incorrectly forward interrupts to the miniport after the PCI bus is in the "device off" state (D3).
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, your computer must be running one of the following operating systems:
- A 32-bit version of Windows Server 2003 with SP1 or with SP2
- An Itanium-based version of Windows Server 2003 with SP1 or with SP2
- An x64-based version of Windows Server 2003 or of Windows XP
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.2979 | 18,944 | 20-Jul-2007 | 12:12 | x86 | SP1 | SP1QFE |
| Storport.sys | 5.2.3790.2979 | 107,520 | 20-Jul-2007 | 12:12 | x86 | SP1 | SP1QFE |
| Diskdump.sys | 5.2.3790.4121 | 18,944 | 20-Jul-2007 | 13:29 | x86 | SP2 | SP2QFE |
| Storport.sys | 5.2.3790.4121 | 107,520 | 20-Jul-2007 | 13:29 | x86 | SP2 | SP2QFE |
Windows Server 2003 and Windows XP, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.2979 | 24,064 | 20-Jul-2007 | 17:59 | x64 | SP1 | SP1QFE |
| Storport.sys | 5.2.3790.2979 | 186,368 | 20-Jul-2007 | 17:59 | x64 | SP | SP1QFE |
| Diskdump.sys | 5.2.3790.4121 | 24,064 | 20-Jul-2007 | 18:04 | x64 | SP2 | SP2QFE |
| Storport.sys | 5.2.3790.4121 | 187,392 | 20-Jul-2007 | 18:04 | x64 | SP | SP2QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Diskdump.sys | 5.2.3790.2979 | 49,664 | 20-Jul-2007 | 18:00 | IA-64 | SP1 | SP1QFE |
| Storport.sys | 5.2.3790.2979 | 343,040 | 20-Jul-2007 | 18:00 | IA-64 | SP | SP1QFE |
| Diskdump.sys | 5.2.3790.4121 | 49,664 | 20-Jul-2007 | 18:05 | IA-64 | SP2 | SP2QFE |
| Storport.sys | 5.2.3790.4121 | 343,040 | 20-Jul-2007 | 18:05 | IA-64 | SP | SP2QFE |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit STOP BugCheck Bug Check BSOD hang freeze NMI bluescreen blue screen
Keywords: kberrmsg kbbug kbfix kbqfe kbexpertiseadvanced kbhotfixserver KB939315
