Microsoft KB Archive/939290

Knowledge Base

The value in the "CSP" field appears as "Loading" when you use the Advanced Certificate Request page to submit a certificate request to an enterprise CA in Internet Explorer

Article ID: 939290

Article Last Modified on 8/9/2007

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APPLIES TO

• Windows Internet Explorer 7 in Windows Vista
• Windows Internet Explorer 7 for Windows Server 2003
• Windows Internet Explorer 7 for Windows XP
• Microsoft Internet Explorer 6.0 Service Pack 1
• Microsoft Internet Explorer 6.0

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SYMPTOMS

Consider the following scenario in Windows Internet Explorer:

• You use the Advanced Certificate Request page.
• You submit a certificate request to an enterprise certification authority (CA).

In this scenario, the value in the CSP field under Key Options appears as "Loading."

CAUSE

This problem occurs because active scripting is disabled for the security zone to which the application enterprise CA belongs.

RESOLUTION

To resolve this problem, enable active scripting for the security zone to which the enterprise CA belongs. To do this, follow these steps:

1. Open Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the Security tab, click the security zone to which the enterprise CA belongs, and then click Custom Level.
   

Note The security zone appears in the Internet Explorer status bar when you use the Advanced Certificate Request page.

1. Scroll down to Scripting. Note the current setting for Active scripting.
2. If Active Scripting is set to Disable or to Prompt, click Enable, and then click OK.
3. Click Yes to dismiss the warning message.

REFERENCES

For more information about how to use security zones in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

174360 How to use security zones in Internet Explorer

For more information about how to disable active content in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

154036 How to Disable Active Content in Internet Explorer

For more information about how to troubleshoot script errors in Internet Explorer, click the following article number to view the article in the Microsoft Knowledge Base:

308260 How to Troubleshoot Script Errors in Internet Explorer

Keywords: kbtshoot kbprb KB939290

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