Article ID: 938857
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you use an Internet Message Access Protocol, version 4rev1 (IMAP4) client or a Post Office Protocol version 3 (POP3) client to connect to Microsoft Exchange Server 2003, the connection fails. This problem occurs if the following conditions are true:
- You are using a Secure Sockets Layer (SSL) connection.
- A block ciphers algorithm, such as Triple DES (3DES), is used for the SSL encryption.
The clients receive different error codes depending on which client is used to connect the Exchange 2003 server. For example, a Microsoft Office Outlook client receives error code "0x800CCC0E." Additionally, a Microsoft Outlook Express client receives error code "0x800CCC0F." Other software vendors may use their own error codes to report the error.
CAUSE
Block ciphers algorithms are unusual because they change the size of the data that is encrypted. When the encrypted data is returned, the size of the data may be smaller than the size of the data that was sent to be encrypted. In other words, the size of the encrypted data that the Exchange 2003 server sends back to the client is different by several bytes. For example, a program uses an SSL connection to send 1,000 bytes of data to be encrypted. When the data is encrypted and then returned to the client, the size of the data is 980 bytes. This can remove the client's ability to decrypt the encrypted data.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Microsoft Exchange Server 2003 Service Pack 2 (SP2) must be installed before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Internet Information Services (IIS) Admin Service and all dependent services are restarted automatically when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Iisproto.dll | 6.5.7653.9 | 133,632 | 09-Jul-2007 | 18:18 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base:
904983 You cannot connect to a server that is running Exchange 2000 Server or Exchange Server 2003 to download e-mail messages when you use IMAP4 or POP3 through a Secure Sockets Layer (SSL) connection
For more information about SSL and about corresponding cipher suits, visit the following Microsoft Web site:
Keywords: kbhotfixserver kbqfe kbexpertiseinter KB938857
