Article ID: 938100
Article Last Modified on 6/29/2007
APPLIES TO
- Microsoft Antigen for Exchange
- Microsoft Antigen for SMTP Gateways
SYMPTOMS
When Microsoft Antigen 9.0 for Exchange or Microsoft Antigen 9.0 for SMTP Gateways is installed on a server that is running Microsoft Exchange Server, the following entry may be logged in the Application log:
Event ID : 100
Category : Unknown
Source :
Type : Error
Date : <DATE>
Time:
Additionally, the following entry may be logged in the Antigen ProgramLog: Thu Mar 01 00:40:45 2007 (2408-4484), "ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetFirstRow failed. Error code: 8007203E" Thu Mar 01 00:40:45 2007 (2816-4588), "ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetFirstRow failed. Error code: 8007203E" Thu Mar 01 00:40:45 2007 (2408-4484), "ERROR: ConvertLegacyExchangeDNToSMTPAddress - GetFirstRow failed. Error code: 8007203E"
CAUSE
This problem may occur if the following conditions are true:
- You use mail-enabled public folders.
- The name of a public folder contains a special character. For example, the name of a public folder contains parenthesis as in the following example:
(
foldername)
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Antigen 9.0 for Exchange or Antigen 9.0 for SMTP Gateways installed before you apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Antigen 9.0 for Exchange
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Antigeninternet.exe | 9.0.1055.74 | 727,040 | 30-May-2007 | 22:46 |
| Antigenmanual.exe | 9.0.1055.74 | 728,064 | 30-May-2007 | 22:46 |
| Antigenrealtime.exe | 9.0.1055.74 | 709,120 | 30-May-2007 | 22:46 |
| Sfxcab.exe | 9.0.1055.74 | 39,424 | 29-May-2007 | 21:03 |
| Tnefnavigator.dll | 9.0.1055.74 | 119,808 | 30-May-2007 | 22:46 |
| Custom.dll | Not applicable | 62,872 | 29-May-2007 | 21:03 |
Antigen 9.0 for SMTP Gateways
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Antigeninternet.exe | 9.0.1055.74 | 727,040 | 30-May-2007 | 22:48 |
| Antigenmanual.exe | 9.0.1055.74 | 728,064 | 30-May-2007 | 22:48 |
| Antigenrealtime.exe | 9.0.1055.74 | 709,120 | 30-May-2007 | 22:48 |
| Sfxcab.exe | 9.0.1055.74 | 39,424 | 30-May-2007 | 00:45 |
| Tnefnavigator.dll | 9.0.1055.74 | 119,808 | 30-May-2007 | 22:48 |
| Custom.dll | Not applicable | 62,872 | 30-May-2007 | 00:45 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB938100
