Article ID: 937322
Article Last Modified on 8/29/2007
APPLIES TO
- Windows Vista Ultimate
- Windows Vista Enterprise
- Windows Vista Business
- Windows Vista Home Premium
- Windows Vista Home Basic
- Windows Vista Ultimate 64-bit Edition
- Windows Vista Enterprise 64-bit Edition
- Windows Vista Business 64-bit Edition
- Windows Vista Home Premium 64-bit Edition
- Windows Vista Home Basic 64-bit Edition
- Windows Vista Starter
SYMPTOMS
You perform one of the following operations on a Windows Vista-based computer:
- Connect to a shared printer on the network, and then run the "Common Scenario Stress with IO" test in Driver Test Manager (DTM).
- Print to a shared printer on the network.
- Perform a power management operation. For example, you put the computer to sleep or into hibernation. Or, you wake the computer from sleep or from hibernation.
In this scenario, you receive a Stop error message that resembles the following:
CAUSE
This problem occurs if the I/O queue of the Storport.sys driver is blocked. In this scenario, certain I/O requests cannot be sent.
Note Not all "Stop 0x0000009F" error messages have the same symptoms and cause as those that are discussed in this article.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Update.mum | Not Applicable | 1,995 | 18-May-2007 | 11:12 | Not Applicable |
| X86_2d93f1d2517e3c90ded3a286c93b9b1d_31bf3856ad364e35_6.0.6000.20601_none_3b9537712a7aa424.manifest | Not Applicable | 696 | 18-May-2007 | 11:12 | Not Applicable |
| X86_microsoft-windows-storport_31bf3856ad364e35_6.0.6000.20601_none_2620ab324c2510dc.manifest | Not Applicable | 2,992 | 18-May-2007 | 11:14 | Not Applicable |
| Storport.sys | 6.0.6000.20601 | 120,504 | 18-May-2007 | 02:43 | x86 |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Amd64_d14d4191791ee3b7c854f38ab5f34b32_31bf3856ad364e35_6.0.6000.20601_none_7866df545b219236.manifest | Not Applicable | 700 | 18-May-2007 | 11:12 | Not Applicable |
| Amd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6000.20601_none_823f46b604828212.manifest | Not Applicable | 3,247 | 18-May-2007 | 11:18 | Not Applicable |
| Update.mum | Not Applicable | 2,007 | 18-May-2007 | 11:12 | Not Applicable |
| Storport.sys | 6.0.6000.20601 | 135,864 | 18-May-2007 | 03:26 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
The symptoms of a Stop error message may vary depending on the failure options that are configured in Windows. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
REFERENCES
For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: WDK Windows Driver Kit reliability resume bugcheck bug check BSOD hang freeze NMI bluescreen blue screen reboot network printer
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinvistapostrtmfix KB937322
