Article ID: 937189
Article Last Modified on 9/14/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
You can unexpectedly resolve a case that contains open service activities in Microsoft Dynamics CRM 3.0. Additionally, you do not receive any warning message. However, you expect to receive a warning message if you try to resolve a case that contains open service activities.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Crmbulkmailservice.exe | 3.0.5300.1633 | 2,862,952 | 13-Jul-2007 | 02:15 | MD5: 9D7B596AB78CE1FB4304B0EE5FCDD7B4 SHA1: FF2FB38D7EE7F51B437833EA043E5ECC646B0EEC |
x86 |
| Crmobjectmodel.dll | 3.0.5300.1633 | 6,770,536 | 13-Jul-2007 | 02:17 | MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0 |
x86 |
| Crmworkflowservice.exe | 3.0.5300.1633 | 3,911,528 | 13-Jul-2007 | 02:15 | MD5: 932FFB253DEA105A663FA36AC123FF19 SHA1: 6C043256A53BC1102DBB414C7F9C41B528DCF39F |
x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1633 | 968,040 | 13-Jul-2007 | 02:09 | MD5: 81EB1B3E1551D83E75A467E2A0F9411E SHA1: 22ED5BE3E870E50488A660BA8D5AE496A354EEF4 |
x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1633 | 83,304 | 13-Jul-2007 | 02:09 | MD5: 7FE2AEDFB61B6FD78B47267394F2BA9B SHA1: E5794D005A4167A3AAA5584FCBD33F07DDD9FE2F |
x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1633 | 324,968 | 13-Jul-2007 | 02:09 | MD5: 71552411DC46BC00C83AF34DF6115BBE SHA1: 25C5D6EB337DD8B8D4784BF30114BBA39DBB6BFB |
x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 20:18 | Not Applicable | Not Applicable |
| Print_dlg.aspx | Not Applicable | 8,822 | 12-Jul-2007 | 23:14 | Not Applicable | Not Applicable |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,648 | 17-Nov-2005 | 04:38 | MD5: FC3AFA2E6014BAD3724129713B0B8735 SHA1: 083B5C2023E7F903852A0607A8D527B5C539E04B |
x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,216 | 17-Nov-2005 | 04:39 | MD5: C3DEC53D3736B9000C2112A89A3434BA SHA1: D7CABF23BFAED44DD21B51075C50822C108B9DED |
x86 |
| Crmdbhotfix.dll | 3.0.5300.1605 | 105,832 | 29-Mar-2007 | 20:18 | MD5: 03EE950503E9BD7425B1702308403C6C SHA1: 6AE59976526A289FB9D1454846AFBF90210CE11E |
x86 |
| Kb927207_client.dll | 3.0.5300.1633 | 61,800 | 13-Jul-2007 | 02:12 | MD5: F7203326864FD00F0EEFAC12231CB953 SHA1: A8887E955312197816E61494A4C3AFB54A973989 |
x86 |
| Kb930604_client.dll | 3.0.5300.1633 | 65,384 | 13-Jul-2007 | 02:12 | MD5: CB9925E00F7BBB9DEB55F7F09CEC6BEC SHA1: EDA931903C07D4055DDD036C37559019FECD6DA0 |
x86 |
| Kb930610_client.dll | 3.0.5300.1633 | 117,096 | 13-Jul-2007 | 02:12 | MD5: B7A50D8196E519C5E984B6868827472C SHA1: 44AD1D0AA079987EF83ED25B0EE9E33FDE38AAF0 |
x86 |
| Kb931627_client.dll | 3.0.5300.1633 | 160,104 | 13-Jul-2007 | 02:12 | MD5: 57F3BA76E40B5C9E95F144C19AB25773 SHA1: 62D1D01264773BC969C2ADF48466CB238F763B25 |
x86 |
| Kb932205_client.dll | 3.0.5300.1633 | 63,848 | 13-Jul-2007 | 02:12 | MD5: C6DDFD9E982CB24E88C4C0DB1D0917F8 SHA1: F9CD2A8E4A61135B8E09BA64ADD6F4AE153CC991 |
x86 |
| Kb933214_client.dll | 3.0.5300.1633 | 71,016 | 13-Jul-2007 | 02:12 | MD5: A75EC26A4C5AEECE0568B09CD3683E7C SHA1: 5023F935BACD4EF4E386D7A70F9D94D924BC65D5 |
x86 |
| Kb933423_client.dll | 3.0.5300.1633 | 91,496 | 13-Jul-2007 | 02:12 | MD5: 1B7451E43ECC85733DE2694D12730B5B SHA1: 6CD9B0ED3B7D2239DFAFFDB7545A5541FA2A27E4 |
x86 |
| Kb933658_client.dll | 3.0.5300.1633 | 67,432 | 13-Jul-2007 | 02:12 | MD5: A0E0E1B186C45E9E61A969FFD22F05A1 SHA1: 30A3018B44EDCCCE89878FB413D47B08D9F13F4C |
x86 |
| Kb935529_client.dll | 3.0.5300.1633 | 71,528 | 13-Jul-2007 | 02:12 | MD5: 9142E85486A91B5241E9D87C2A2CEB29 SHA1: F07485E4D6D21FF9D87BA324BE05419BCDF805E8 |
x86 |
| Kb935844_client.dll | 3.0.5300.1633 | 116,072 | 13-Jul-2007 | 02:12 | MD5: 441E2476184057B176CD5973DC692D97 SHA1: DE0692432D9FA73F5D95E4DF05A53E859381FBB6 |
x86 |
| Kb936204_client.dll | 3.0.5300.1633 | 92,520 | 13-Jul-2007 | 02:12 | MD5: BC44D3E3637BBD776BF7E91EC9F403B4 SHA1: EC5D09EC8E9A90CA43938D153BD15AD763E99041 |
x86 |
| Kb938238_client.dll | 3.0.5300.1633 | 70,504 | 13-Jul-2007 | 02:12 | MD5: 83E8F19E925F741EDB1E6D4EC7015878 SHA1: CD114E1739287B7F2AEC3E569BF5B15C137B0899 |
x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Crmobjectmodel.dll | 3.0.5300.1633 | 6,770,536 | 13-Jul-2007 | 02:17 | MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0 |
x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1633 | 738,664 | 13-Jul-2007 | 02:09 | MD5: C9A7C0807D4C21C39C5CBF4C3E1A7C41 SHA1: 2638E311C193BAF92EC95D9D3F7ED145877A3BBD |
x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1633 | 83,304 | 13-Jul-2007 | 02:09 | MD5: 59D925C4C43E0DC09609C95C9083E888 SHA1: 3357B9811C602AD0733C5D382279C7413DAA57EE |
x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1633 | 324,968 | 13-Jul-2007 | 02:10 | MD5: D84AD95F6BE0A0BD63467CC5EBC63FDB SHA1: 7BBE91025FF254703B00509E8C2C50B6F379001A |
x86 |
| Pkgutil.cmd | Not Applicable | 113 | 29-Mar-2007 | 20:18 | Not Applicable | Not Applicable |
| Print_dlg.aspx | Not Applicable | 8,822 | 12-Jul-2007 | 23:14 | Not Applicable | Not Applicable |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1 | 80,664 | 17-Nov-2005 | 04:42 | MD5: D31741CF19E7D4C906A1059FD89C1D79 SHA1: A66C6852F249C6413220343BF65CEFD2E93D1E8D |
x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1 | 318,232 | 17-Nov-2005 | 04:42 | MD5: 16A81E3990F8FEE0030392D56482695A SHA1: A9E13671C7D3C38D706CA4D9F8F7801A99A7E88F |
x86 |
Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Update
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Crmobjectmodel.dll | 3.0.5300.1633 | 6,770,536 | 13-Jul-2007 | 02:17 | MD5: 38F7D1CA6C51AE591AE1FADE623A0FDD SHA1: 6E843ED86A915F3DBDC89F47C856C783A965E9A0 |
x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1633 | 738,664 | 13-Jul-2007 | 02:09 | MD5: B9DB2F36C982F48AD88979D63F58C305 SHA1: 10BDDCB66ECFB692D2541BCCDEB58CA4710E74F8 |
x86 |
| Microsoft.crm.metadatahelper.dll | 3.0.5300.1633 | 83,304 | 13-Jul-2007 | 02:09 | MD5: E1BAE83377CC389A831E148D1C58B434 SHA1: 64D32CCDFF299FC3344091941322B5CD3FC8FA51 |
x86 |
| Microsoft.crm.objectmodel.dll | 3.0.5300.1633 | 324,968 | 13-Jul-2007 | 02:09 | MD5: 483B3D4751337E6B9EB405EF6235AF79 SHA1: BB8A498290B6A603CCA31D04E4F623EC1E40A453 |
x86 |
| Print_dlg.aspx | Not Applicable | 8,822 | 12-Jul-2007 | 23:14 | Not Applicable | Not Applicable |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server components or the Microsoft Dynamics CRM client for Microsoft Office Outlook components.
Prerequisites
You must have the following article installed to install this hotfix.
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirement
If you are prompted, restart the computer after you install this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB937189$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB937189
