Microsoft KB Archive/936620

Knowledge Base

Error message when you try to install Microsoft Windows Media Player 11: "Error 27000," "Error 1304," or "Error 1606"

Article ID: 936620

Article Last Modified on 5/18/2007

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APPLIES TO

• Microsoft Windows Media Player 11

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SYMPTOMS

When you try to install Microsoft Windows Media Player 11, you may receive one of the following error messages:

Error message 1

Error 27000. Windows Media Player cannot complete this installation. No changes were made to your computer. To install Windows Media Player at a later time, run the wizard again.

Error message 2

Error 1304. Error writing to file C:\documents and settings\all users\documents\my music\<playlist>.wpl. Verify that you have access to that directory.

Error message 3

Error 1606.Could not access network location INSTALLDIR

CAUSE

This problem occurs because members of the Administrators group do not have the required permissions for the "Documents and Settings\All Users\Shared Documents" folder on an NTFS drive. Members of the Administrators group must have both the Read permission and the Write permission for this folder to install Windows Media Player 11.

RESOLUTION

To resolve this problem, give the Administrators group the Write permission for the "Documents and Settings\All Users\Shared Documents" folder. To do this, follow these steps:

1. Start the computer by using an administrator account.
2. Click Start, click Run, type cmd, and then click OK to open a Command Prompt window.
3. At the command prompt, type the following commands in this order. Press ENTER after each command. When you are prompted to confirm each change, press Y.

   cacls.exe "%ALLUSERSPROFILE%\Documents" /G BUILTIN\Administrators:F
   
   cacls.exe "%ALLUSERSPROFILE%\Documents" /G System:F
   
   cacls.exe "%ALLUSERSPROFILE%\Documents" /G BUILTIN\Users:R

4. Close the Command Prompt window, and then try to install Windows Media Player 11 again.

Keywords: kbtshoot kbprb KB936620

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