Article ID: 936348
Article Last Modified on 9/14/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
SYMPTOMS
When you sort the appointment records in the Activities view in Microsoft Dynamics CRM 3.0, some appointment records are duplicated. These records appear in all pages. Additionally, the incorrect number of pages may be displayed.
This problem occurs if the following conditions are true:
- You click All in the Date list to sort the appointment records in the Activities view.
- You click the Owner column to sort the appointment records in the Activities view.
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 and the Microsoft Dynamics CRM client for Microsoft Office Outlook
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Grid.htc | Not Applicable | 17,560 | 10-Jul-2007 | 23:11 | Not Applicable | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1632 | 599,400 | 12-Jul-2007 | 22:01 | MD5: 0C8E2AF80FC813FBC9265DA3D765E402 SHA1: 34FD71B5F492486E904C2F4321FD086CE7A88D8B |
x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1632 | 222,568 | 12-Jul-2007 | 22:01 | MD5: 2C5CE64B0FC6C0FCBEF5CCED63FF937B SHA1: 612C353FE02287802A106D7E5C829EA54631DFE3 |
x86 |
Microsoft Dynamics CRM client for Outlook Compatibility Update
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Grid.htc | Not Applicable | 17,560 | 10-Jul-2007 | 23:11 | Not Applicable | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1632 | 599,400 | 12-Jul-2007 | 22:01 | MD5: 452519F59E235F71B73A64DB3C5DCF91 SHA1: 13A1D2646BA4584697D5A9BDFD382482F08A8A9F |
x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1632 | 222,568 | 12-Jul-2007 | 22:01 | MD5: DE986AF7410C6EACBCED8C8E83BBEAEF SHA1: 03DBAB0D293C6D3DDC187C7C226D14D08AF46143 |
x86 |
Microsoft Dynamics CRM Server
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Grid.htc | Not Applicable | 17,560 | 10-Jul-2007 | 23:11 | Not Applicable | Not Applicable |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1632 | 689,512 | 12-Jul-2007 | 22:01 | MD5: A124CDEEDDFDCD839130D50C70AB57CF SHA1: 66AAA358E4E260CEEF7EE8F3A7BF8C06C6E92605 |
x86 |
| Microsoft.crm.application.components.ui.dll | 3.0.5300.1632 | 222,568 | 12-Jul-2007 | 22:01 | MD5: 864A88C0F8B169E06297DB26BFABBE14 SHA1: DBD55E4AC0B03123608B70B78DE288C2764DCEA0 |
x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software or the Microsoft Dynamics CRM 3.0 client software.
Prerequisites
You must install Update Rollup 2 for Microsoft Dynamics CRM 3.0 before you apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB936348$\Spuninst folder.
MORE INFORMATION
For more information about software update terminology, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver KB936348
