Microsoft KB Archive/936326

Knowledge Base

Error message when you try to sign in to Zune Marketplace: "Sign in failed"

Article ID: 936326

Article Last Modified on 11/16/2007

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APPLIES TO

• Zune Live
• Zune software
• Zune Digital Media Player

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SYMPTOMS

When you try to sign in to Zune Marketplace, you receive the following error message:

Sign in failed.
You've tried to sign in too many times with an incorrect e-mail address or password, or someone else is trying to sign in to the account [Your Windows Live ID will appear]

Additionally, you cannot complete the sign-in process.

CAUSE

This issue occurs when your Windows Live ID fails when you try to sign in to Zune Marketplace.

THINGS TO TRY

To resolve this issue, see the following Microsoft Knowledge Base article:

935255 How to change or reset the password for your Windows Live ID

Zune Support agents cannot change or reset your Windows Live ID.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB936326

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