Knowledge Base

Message when you wake a Windows Vista-based computer from sleep or when you restart the computer: "Windows Mail can compact the message store"

Article ID: 936092

Article Last Modified on 10/31/2007

APPLIES TO

Windows Vista Ultimate
Windows Vista Enterprise
Windows Vista Business
Windows Vista Home Premium
Windows Vista Ultimate 64-bit Edition
Windows Vista Enterprise 64-bit Edition
Windows Vista Business 64-bit Edition
Windows Vista Home Premium 64-bit Edition

SYMPTOMS

When you wake a Windows Vista-based computer from sleep or when you restart the computer, you may receive a message that resembles the following:

Windows Mail can compact the message store. This may take up to a few minutes.

If you click Cancel, the message reappears the next time that you wake the computer or the next time that you restart the computer. This message occurs if the computer has the Windows Mail gadget for Windows SideShow enabled for one or more SideShow-compatible devices. This message occurs even though you are not using Windows Mail as the default mail program.

Note This is the expected behavior when you are running Windows Mail.

CAUSE

This message occurs if one of the following conditions is true:

Windows Mail has been started 100 times.
The Windows Mail gadget for Windows SideShow has been started 100 times.

Note Assume that the Windows Mail gadget for Windows SideShow is enabled in the Windows SideShow item in Control Panel for one or more SideShow-compatible devices. In this situation, the Windows Mail gadget is started every time that the computer is started and every time that the computer wakes from sleep.

A combination of Windows Mail startups and Windows Mail gadget startups total 100.

WORKAROUND

To work around this problem, use one of the following methods:

Click OK to let Windows compact the message store. If you are not regularly using Windows Mail, this will only take a moment to be completed.
Turn off the Windows Mail gadget if it is not required. To do this, follow these steps:
1. Click Start, type Windows SideShow in the Start Search box, and then click Windows SideShow in the Programs list.
2. Click to clear all the check boxes that correspond to Windows Mail.

MORE INFORMATION

For more information about how to use Windows SideShow, visit the following Microsoft Web site:

http://www.microsoft.com/windows/products/windowsvista/features/details/sideshow.mspx

To determine the computer's default mail client, click Start, and then click Default Programs. For more information about how to change the default programs that Windows Vista uses, visit the following Microsoft Web site:

http://windowshelp.microsoft.com/Windows/en-US/Help/6ef5399f-a0b6-4133-ac76-41cda36b1ca21033.mspx

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbtshoot kbprb kbexpertisebeginner KB936092

Microsoft KB Archive/936092

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