Article ID: 935463
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Host Integration Server 2004 Enterprise Edition
- Microsoft Host Integration Server 2004 Standard Edition
SYMPTOMS
When you use the SNA Trace Utility (Snatrace.exe) to enable Microsoft Host Integration Server 2004 tracing, a Common Programming Interface for Communications (CPI-C) application may close unexpectedly. When the CPI-C application closes, an event that resembles the following may be logged in the Application log:
Event ID: 4097
Event Source: DrWatson
Description:
The application, , generated an application error The error occurred on <Date> @ The exception generated was c0000005 at address <MemoryAddress>
Note The process ID (PID) of the CPI-C application that closes is included in the additional data in this event.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Host Integration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
940313 How to obtain the latest Host Integration Server 2004 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Snabase.exe | 6.0.2081.0 | 217,600 | 03-Apr-2007 | 19:30 | x86 |
| Snadmod.dll | 6.0.2081.0 | 661,504 | 03-Apr-2007 | 19:30 | x86 |
| Snaevent.dll | 6.0.2081.0 | 472,064 | 03-Apr-2007 | 19:30 | x86 |
| Snaip.dll | 6.0.2081.0 | 99,840 | 03-Apr-2007 | 19:30 | x86 |
| Snalm.dll | 6.0.2081.0 | 50,688 | 03-Apr-2007 | 19:30 | x86 |
WORKAROUND
This problem does not occur if Host Integration Server 2004 tracing is not enabled. To work around this problem, disable Host Integration Server 2004 tracing. To stop all Host Integration Server 2004 traces that are enabled, follow these steps:
- Click Start, point to All Programs, point to Microsoft Host Integration Server 2004, point to Tools, and then click SNA Trace Utility.
- To stop all Host Integration Server 2004 traces that are enabled on the computer, click Clear All Traces.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Host Integration Server 2004 Service Pack 1.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB935463
