Knowledge Base

The computer restarts automatically when you add a monitor to a Windows-XP based computer

Article ID: 935198

Article Last Modified on 12/1/2007

APPLIES TO

Microsoft Windows XP Professional
Microsoft Windows XP Media Center Edition 2002
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional x64 Edition

SYMPTOMS

When you add a monitor to a Windows-XP based computer, you may experience any of the following symptoms:

The computer restarts automatically.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Then, you see error signature information that may resemble one of the following signatures:
- ```
BCCode : 000000D5 BCP1 : fe2f4534 BCP2 : 00000000 BCP3 : a16f446f BCP4 : 00000000 OSVer : 5_1_2600 SP : 0_0 Product : 256_1
```
- ```
BCCode : 000000D6 BCP1 : fe2f4534 BCP2 : 00000000 BCP3 : a16f446f BCP4 : 00000000 OSVer : 5_1_2600 SP : 0_0 Product : 256_1
```
You receive one of the following Stop error messages on a blue screen:
- A problem has been detected and Windows has been shut down to prevent damage to your computer...
  Technical information:
  - - STOP: 0x000000D5 (0xfe2f4534, 0x00000000, 0xa16f446f, 0x00000000
  DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
- A problem has been detected and Windows has been shut down to prevent damage to your computer...
  Technical information:
  - - STOP: 0x000000D6 (0xfe2f453, 0x00000000, 0xa16f446f, 0x00000000
  DRIVER_PAGE_FAULT_BEYOND_END_OF_ALLOCATION
When you view the System log in Event Viewer, you may notice an Event ID 1003 entry with information that resembles one of the following entries:
- Date: date
  Source: System
  Error Time: time
  Category: (102)
  Type: Error
  Event ID: 1003
  User: N/A
  Computer: COMPUTER
  Description: Error code 000000D5, parameter1 fe2f453, parameter2 00000000, parameter3 a16f446f, parameter4 00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c
- Date: date
  Source: System
  Error Time: time
  Category: (102)
  Type: Error
  Event ID: 1003
  User: N/A
  Computer: COMPUTER
  Description: Error code 000000D6, parameter1 fe2f453, parameter2 00000000, parameter3 a16f446f, parameter4 00000000. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The symptoms of a Stop error vary according to the computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows
The four parameters that are included in the error signature information (BCP x) and inside the parentheses of the technical information for the Stop error may vary according to the computer's configuration.
Not all Stop 0x000000D5 or Stop 0x000000D6 errors are caused by the problem that is described in this article.

CAUSE

This problem occurs on Intel-based computers that are running Windows XP. If a CRT monitor is plugged into the computer after a television has been plugged into the computer, this error occurs.

RESOLUTION

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Win32k.sys	5.1.2600.3121	1,843,968	18-Apr-2007	11:14
Updspapi.dll	6.2.29.0	371,424	19-Jan-2006	19:29

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: bug check crash kernel bluescreen CRT WIN32K.SYS VISTA 0xD5 0xD6 Bugcheck

Keywords: kbbug kberrmsg kbfix kbqfe KB935198

Microsoft KB Archive/935198

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