Article ID: 935192
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
Consider the following scenario:
- On a Microsoft Windows XP-based computer, you apply the hotfix that is described in the following Microsoft Knowledge Base (KB) article:
918005 Battery power may drain more quickly than you expect on a Windows XP SP2-based portable computer
- You put the computer into hibernation (the S4 sleep state).
- You resume the computer from hibernation.
In this scenario, the computer crashes. Additionally, you receive a Stop error message that resembles the following:
CAUSE
This problem occurs because of a race condition in the Usbhub.sys driver. This race condition was exposed by the version of the Usbhub.sys driver that is included in hotfix 918005.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Usbhub.sys | 5.1.2600.3114 | 59,392 | 09-Apr-2007 | 10:27 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: blue screen BSOD stop responding
Keywords: kbexpertiseinter kbwinxppresp3fix kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB935192
