Microsoft KB Archive/934088

Knowledge Base

You receive an error message after you log on to ProClarity Dashboard Server 6.1 by using an administrator credential

Article ID: 934088

Article Last Modified on 3/23/2007

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APPLIES TO

• ProClarity Dashboard Server 6.1

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SYMPTOMS

After you log on to ProClarity Dashboard Server 6.1 by using an administrator credential, you receive the following error message:

An error has occurred and has been logged

Additionally, an event is logged in the Application event log. This event has a description that resembles the following:

Application information:
Application domain: /W3SVC/1/Root/Dashboard-1-127820636759370674
Trust level: Full
Application Virtual Path: /Dashboard
Application Path: C:\Program Files\ProClarity\ProClarity Dashboard Server\
Machine name: ComputerName

Process information:
Process ID: 1284
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
Exception type: SqlException
Exception message: Invalid column name 'UserId'.

CAUSE

The original release version of ProClarity Dashboard Server 6.1 does not support case-sensitive SQL collations.

RESOLUTION

To resolve this problem, use either of the following methods:

• Change the SQL collation of the dashboard database to a case-insensitive SQL collation. For more information, visit the following Microsoft Web site:

  http://msdn2.microsoft.com/en-us/library/ms144250.aspx

• In the Users table, change the name of the UserID column to UserId.

Note We recommend that you use the first method.

Keywords: kbexpertiseinter kbtshoot kbprb KB934088

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