Article ID: 932366
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2007 Enterprise Edition
- Microsoft Commerce Server 2007 Developer Edition
- Microsoft Commerce Server 2007 Standard Edition
SYMPTOMS
When a computer that is running a client application is located in one time zone and a server that is running Microsoft Commerce Server 2007 is located in a later time zone, the "Customer and Orders Manager" tool stops responding. Additionally, an event message that resembles the following is logged in the Application log:
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Commerce Server 2007. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
939284 How to obtain the latest Commerce Server 2007 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | SHA-1 hash | MD5 hash |
|---|---|---|---|---|---|---|
| Customerandordersmanager.exe | 6.0.4009.0 | 918,912 | 26-Jan-2007 | 19:30 | ||
| Microsoft.commerceserver.ui.controllibrary.dll | 6.0.4009.0 | 910,752 | 26-Jan-2007 | 19:30 | 3964E339220A89CB77484AE39E16DDC0151933EA | 5381C6812A81CD7F908555422FADC22F |
| Microsoft.commerceserver.ui.controllibrary.resources.dll | 6.0.4009.0 | 562,616 | 26-Jan-2007 | 19:29 | DDB387CF617DE7227FCFC76E4E2591459E640C97 | 9420D92C58731C46EB958AA38B149361 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Commerce Server 2007 Service Pack 1.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbpubtypekc kbhotfixserver kbfix kberrmsg kbqfe KB932366
