Microsoft KB Archive/932191

Knowledge Base

The Zune support page opens when you try to sign in to Zune Marketplace

Article ID: 932191

Article Last Modified on 11/13/2007

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APPLIES TO

• Zune software
• Zune Live

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SYMPTOMS

When you try to sign in to the Zune Marketplace, you cannot sign in. Additionally, you are redirected to the following Zune Web site:

www.zune.net/support

CAUSE

We may be experiencing a Windows Live service outage.

THINGS TO TRY

1. Follow these steps to determine whether there are any reported Windows Live outages:
   1. Visit http://www.zune.net/en-US/support. View the Zune Marketplace Service Status page.
   2. Visit http://support.live.com/. View the Network Status area.
2. Make sure that your computer's date and time settings are accurate.
3. If the issue persists and there are no reported outages, we recommend that you follow the steps in the following Microsoft Knowledge Base article:

   929642 You receive error code 87, 10065, 10113, or 10114 if you try to sign in to the Zune Marketplace or you try to play content from the Zune Marketplace

4. If the issue still persists, we recommend that you remove and then reinstall the Zune software. For more information about how to remove and then reinstall the Zune software, click the following article number to view the article in the Microsoft Knowledge Base:

   929358 How to remove and then reinstall the Zune software

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB932191

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