Microsoft KB Archive/931582

Knowledge Base

Error message when you try to start an application in Microsoft SoftGrid: "Error code: xxxxxx-xxxxxx0A-01F48016"

Article ID: 931582

Article Last Modified on 4/17/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start an application in Microsoft SoftGrid, you receive the following error message:

The SoftGrid Client could not launch application_name.
A network error occurred. Please try again in a few minutes. If the problem persists, please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx0A-01F48016

The SoftGrid Client could not launch application_name.
The SoftGrid Server has returned an Internal System error. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxxxx-01F48016

When this issue occurs, an entry that resembles the following is logged in the SoftGrid Client log file (Sftlog.txt):

No information is available at this time.

Additionally, an entry that resembles the following is logged in the SoftGrid Virtual Application Server log file (Sft-server.log):

No information is logged to sft-server.log for this error code.

CAUSE

This issue occurs if the Max Block Size value of the SoftGrid Virtual Application Server is smaller than the Max Block Size value of the .sft file.

MORE INFORMATION

For more information about how to troubleshoot the Max Block Size, click the following article numbers to view the articles in the Microsoft Knowledge Base:

930839 "Invalid raw data request: bytes" error message

930838 Error message in the SoftGrid Virtual Application Server log file: "41486 'Invalid chunk size: <xxxxxx> bytes'"

Keywords: kbtshoot kbexpertiseinter KB931582

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