Microsoft KB Archive/931181

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Knowledge Base


Error Message when you run a report from the SoftGrid Management Console: "Failed to retrieve report information."

Article ID: 931181

Article Last Modified on 5/7/2007



APPLIES TO

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops



SYMPTOMS

When you run a report from the SoftGrid Management Console, you receive the following error message:

Failed to retrieve report information.
Please make sure the SoftGrid Reporting service has access to the SoftGrid Data Store.

CAUSE

This behavior occurs if the following conditions are true:

  • The SoftGridReporting System Data Source Name (DSN) has been modified.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    931176 How to validate and create the SoftGridReporting System DSN

  • The SftReporting.udl file has been modified.

    For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    931178 How to validate and create the SftReporting.udl file


Keywords: kbtshoot kbexpertiseinter KB931181