Microsoft KB Archive/930960

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Error message when you try to install or to upgrade the SoftGrid Client: "Cannot resolve collation conflict for equal to operation"

Article ID: 930960

Article Last Modified on 5/10/2007


  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops


When you try to install or to upgrade Microsoft SoftGrid, the program does not respond and you receive the following error message:

The Installation Program encountered an error when attempting to execute a database statement. Cannot resolve collation conflict for equal to operation.


This problem can occur when the value in the Language for non-Unicode programs list is set to a language other then English (United States) on the database server.

This problem has been corrected in version of SoftGrid Virtual Application Server.

Keywords: kbtshoot kbexpertiseinter KB930960