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Knowledge Base

Error message when you upgrade the SoftGrid Virtual Application Server: "The installation program encountered an error"

Article ID: 930950

Article Last Modified on 3/14/2007

APPLIES TO

Microsoft SoftGrid for Terminal Services
Microsoft SoftGrid for Windows Desktops

SYMPTOMS

When you upgrade the SoftGrid Virtual Application Server, the upgrade is not completed successfully. Additionally, you receive the following error message:

The installation program encountered an error attempting to execute a database statement. Cannot insert the value NULL into column 'package_id', table 'SOFTRICITY.dbo.APPLICATIONS'; column does not allow nulls. UPDATE fails.

CAUSE

This issue may occur when you upgrade version 3.x of the server to version 4.x, and when the server already contains version 4.x sequences.

WORKAROUND

To work around this issue, use the SoftGrid Management Console to remove the version 4.x sequences. Then, perform the upgrade.

After the upgrade process is complete, use the SoftGrid Management Console to re-add the sequences.

Keywords: kbexpertiseinter kbtshoot KB930950

Microsoft KB Archive/930950

Contents

Error message when you upgrade the SoftGrid Virtual Application Server: "The installation program encountered an error"

SYMPTOMS

CAUSE

WORKAROUND