Microsoft KB Archive/928431

Knowledge Base

The Photo E-mail wizard closes when you try to send a picture by using e-mail in Windows Vista

Article ID: 928431

Article Last Modified on 7/12/2007

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APPLIES TO

• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Home Premium
• Windows Vista Ultimate
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Home Basic
• Windows Vista Home Basic 64-bit Edition
• Windows Vista Starter

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SYMPTOMS

In Windows Vista, when you try to send a picture by using e-mail, the Photo E-mail wizard does not send the picture. Instead, the wizard closes.

This problem occurs when you use one of the following methods:

• You right-click a picture, click Send To, and then click Mail recipient.
• You select a picture in Windows Photo Gallery, and then click E-mail in the taskbar.

CAUSE

This problem occurs because no e-mail program is set as the default e-mail program.

RESOLUTION

To resolve this problem, follow these steps:

1. Click Start, and then click Control Panel.
2. Click Classic View, and then double-click Default Programs.
3. Click Associate a file type or protocol with a program, select MAILTO in the Protocols list, and then click Change program.
4. Select the e-mail program that you want to set as the default program, and then click OK.

MORE INFORMATION

The default e-mail program in Windows Vista is Windows Mail. When another e-mail program is installed, it may become the default e-mail program. However, when you uninstall this e-mail program, no other e-mail program may automatically be set as the default program.

Keywords: kbtshoot kbprb kb3rdparty kbemail kbphotos kbexpertisebeginner kbconfiguration kbproductconfiguration KB928431

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