Article ID: 928272
Article Last Modified on 9/14/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you click Go Offline on the Microsoft Dynamics CRM toolbar in the Microsoft Dynamics CRM laptop client for Microsoft Office Outlook, Microsoft Office Outlook exits unexpectedly. Additionally, you receive the following error message:
When you view the data in the error report, the report contains an error signature that resembles the following error signature:
| Application name | Application version | Module name | Module version | Offset |
|---|---|---|---|---|
| Outlook.exe | 11.0.8010.0 | Crmaddin.dll | 3.0.5300.0 | 00059b71 |
Additionally, the following error message is logged in the Application log:
Note This problem occurs on computers on which Windows Internet Explorer 7 is installed.
CAUSE
This problem occurs if you click one of the Microsoft Dynamics CRM folders in the Microsoft Dynamics CRM laptop client for Outlook before you click Go Offline. For example, you click the Account folder before you click Go Offline.
This problem does not occur if you click one of the Microsoft Exchange Server folders.
RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: crm3 crm30 crm3.0 crash
Keywords: kberrmsg kbqfe kbpubtypekc kbmbsmigrate kbexpertisebeginner kbhotfixserver kbmbsemail KB928272
