Article ID: 928253
Article Last Modified on 8/29/2007
APPLIES TO
- Windows Vista Home Basic 64-bit Edition
- Windows Vista Home Premium 64-bit Edition
- Windows Vista Ultimate 64-bit Edition
- Windows Vista Business
- Windows Vista Business 64-bit Edition
- Windows Vista Enterprise
- Windows Vista Home Basic
- Windows Vista Home Premium
- Windows Vista Starter
- Windows Vista Ultimate
SYMPTOMS
Serial Advanced Technology Attachment (SATA) optical drives, such as a CD or a DVD drive, may not be available after you start a Windows Vista-based computer.
CAUSE
This problem may occur if the computer uses an Advanced Host Controller Interface (AHCI) chipset. The problem does not occur if the AHCI chipset uses Parallel Advanced Technology Attachment (PATA) emulation mode.
WORKAROUND
To work around this problem, enable PATA emulation in the system BIOS. Contact the manufacturer of your hardware for more information about how to do this. For information about how to contact the manufacturer of your hardware, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Aliide.sys | 1.2.0.0 | 14,952 | 17-Nov-2006 | 08:35 | x86 |
| Amdide.sys | 6.0.6000.20485 | 15,464 | 17-Nov-2006 | 08:35 | x86 |
| Atapi.sys | 6.0.6000.20485 | 19,048 | 17-Nov-2006 | 08:35 | x86 |
| Ataport.sys | 6.0.6000.20485 | 107,112 | 17-Nov-2006 | 08:37 | x86 |
| Cmdide.sys | 2.0.7.0 | 16,488 | 17-Nov-2006 | 08:35 | x86 |
| Intelide.sys | 6.0.6000.20485 | 14,952 | 17-Nov-2006 | 08:35 | x86 |
| Msahci.sys | 6.0.6000.20485 | 23,144 | 17-Nov-2006 | 08:36 | x86 |
| Pciide.sys | 6.0.6000.20485 | 13,416 | 17-Nov-2006 | 08:35 | x86 |
| Pciidex.sys | 6.0.6000.20485 | 42,600 | 17-Nov-2006 | 08:36 | x86 |
| Viaide.sys | 5.1.3790.150 | 17,512 | 17-Nov-2006 | 08:35 | x86 |
| Aliide.sys | 1.2.0.0 | 14,952 | 17-Nov-2006 | 09:12 | x86 |
| Amdide.sys | 6.0.6000.16391 | 15,464 | 17-Nov-2006 | 09:12 | x86 |
| Atapi.sys | 6.0.6000.16391 | 19,048 | 17-Nov-2006 | 09:12 | x86 |
| Ataport.sys | 6.0.6000.16391 | 107,112 | 17-Nov-2006 | 09:15 | x86 |
| Cmdide.sys | 2.0.7.0 | 16,488 | 17-Nov-2006 | 09:12 | x86 |
| Intelide.sys | 6.0.6000.16391 | 14,952 | 17-Nov-2006 | 09:12 | x86 |
| Msahci.sys | 6.0.6000.16391 | 23,144 | 17-Nov-2006 | 09:12 | x86 |
| Pciide.sys | 6.0.6000.16391 | 13,416 | 17-Nov-2006 | 09:11 | x86 |
| Pciidex.sys | 6.0.6000.16391 | 42,600 | 17-Nov-2006 | 09:13 | x86 |
| Viaide.sys | 5.1.3790.150 | 17,512 | 17-Nov-2006 | 09:12 | x86 |
Windows Vista, 64-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Hccoin.dll | 6.0.6000.20485 | 10,752 | 17-Nov-2006 | 09:11 | x64 |
| Usbd.sys | 6.0.6000.20485 | 7,552 | 17-Nov-2006 | 06:56 | x64 |
| Usbehci.sys | 6.0.6000.20485 | 48,128 | 17-Nov-2006 | 06:56 | x64 |
| Usbhub.sys | 6.0.6000.20485 | 265,216 | 17-Nov-2006 | 06:57 | x64 |
| Usbohci.sys | 6.0.6000.20485 | 24,064 | 17-Nov-2006 | 06:56 | x64 |
| Usbport.sys | 6.0.6000.20485 | 256,512 | 17-Nov-2006 | 06:57 | x64 |
| Usbuhci.sys | 6.0.6000.20485 | 28,672 | 17-Nov-2006 | 06:56 | x64 |
| Aliide.sys | 1.2.0.0 | 15,976 | 17-Nov-2006 | 09:46 | x64 |
| Amdide.sys | 6.0.6000.16391 | 15,976 | 17-Nov-2006 | 09:46 | x64 |
| Atapi.sys | 6.0.6000.16391 | 20,072 | 17-Nov-2006 | 09:47 | x64 |
| Ataport.sys | 6.0.6000.16391 | 121,448 | 17-Nov-2006 | 09:49 | x64 |
| Cmdide.sys | 2.0.7.0 | 18,024 | 17-Nov-2006 | 09:47 | x64 |
| Intelide.sys | 6.0.6000.16391 | 16,488 | 17-Nov-2006 | 09:47 | x64 |
| Msahci.sys | 6.0.6000.16391 | 24,680 | 17-Nov-2006 | 09:47 | x64 |
| Pciide.sys | 6.0.6000.16391 | 13,416 | 17-Nov-2006 | 09:46 | x64 |
| Pciidex.sys | 6.0.6000.16391 | 48,744 | 17-Nov-2006 | 09:48 | x64 |
| Viaide.sys | 5.1.3790.150 | 18,024 | 17-Nov-2006 | 09:47 | x64 |
| Aliide.sys | 1.2.0.0 | 15,976 | 17-Nov-2006 | 09:32 | x64 |
| Amdide.sys | 6.0.6000.20485 | 15,976 | 17-Nov-2006 | 09:32 | x64 |
| Atapi.sys | 6.0.6000.20485 | 20,072 | 17-Nov-2006 | 09:32 | x64 |
| Ataport.sys | 6.0.6000.20485 | 121,448 | 17-Nov-2006 | 09:34 | x64 |
| Cmdide.sys | 2.0.7.0 | 18,024 | 17-Nov-2006 | 09:32 | x64 |
| Intelide.sys | 6.0.6000.20485 | 16,488 | 17-Nov-2006 | 09:32 | x64 |
| Msahci.sys | 6.0.6000.20485 | 24,680 | 17-Nov-2006 | 09:33 | x64 |
| Pciide.sys | 6.0.6000.20485 | 13,416 | 17-Nov-2006 | 09:32 | x64 |
| Pciidex.sys | 6.0.6000.20485 | 48,744 | 17-Nov-2006 | 09:33 | x64 |
| Viaide.sys | 5.1.3790.150 | 18,024 | 17-Nov-2006 | 09:32 | x64 |
| Usbccgp.sys | 6.0.6000.16391 | 95,232 | 17-Nov-2006 | 06:53 | x64 |
| Usbhub.sys | 6.0.6000.16391 | 265,216 | 17-Nov-2006 | 06:53 | x64 |
| Usbccgp.sys | 6.0.6000.20485 | 95,232 | 17-Nov-2006 | 06:57 | x64 |
| Usbhub.sys | 6.0.6000.20485 | 265,216 | 17-Nov-2006 | 06:57 | x64 |
| Hccoin.dll | 6.0.6000.16391 | 10,752 | 17-Nov-2006 | 09:20 | x64 |
| Usbd.sys | 6.0.6000.16391 | 7,552 | 17-Nov-2006 | 06:53 | x64 |
| Usbehci.sys | 6.0.6000.16391 | 48,128 | 17-Nov-2006 | 06:53 | x64 |
| Usbhub.sys | 6.0.6000.16391 | 265,216 | 17-Nov-2006 | 06:53 | x64 |
| Usbohci.sys | 6.0.6000.16391 | 24,064 | 17-Nov-2006 | 06:53 | x64 |
| Usbport.sys | 6.0.6000.16391 | 256,512 | 17-Nov-2006 | 06:53 | x64 |
| Usbuhci.sys | 6.0.6000.16391 | 28,672 | 17-Nov-2006 | 06:53 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit CD-ROM CD drive DVD drive
Keywords: kbbug kbfix kbqfe kbprb kbexpertiseinter kbhotfixserver KB928253
