Microsoft KB Archive/928065

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Knowledge Base


How to restore media usage rights for songs in the Zune software library

Article ID: 928065

Article Last Modified on 11/16/2007



APPLIES TO

  • Zune software
  • Zune Live
  • Zune Digital Media Player



SUMMARY

This article describes how to restore media usage rights for songs in the Zune software library.

MORE INFORMATION

You may receive an error message that states that you do not have the media usage rights for a song that you purchased or downloaded from the Zune Marketplace. This behavior can occur even if you previously had the appropriate media usage rights.

Before you try to restore the media usage rights, verify that the song or songs that you want to restore have been removed from the Zune software library and from the computer. For more information about how to remove songs from the Zune software library, click the following article number to view the article in the Microsoft Knowledge Base:

928244 How to manage your Zune library


To resolve this issue, you can restore the appropriate usage rights from the Zune Marketplace. To do this, follow these steps:

  1. Open the Zune software.
  2. If you are not signed in, click Sign In, and then log in by using your Windows Live ID.
  3. Click Marketplace, and then click Downloads.
  4. To restore purchased content, follow these steps:
    1. Click Purchased, and then click Songs or Videos.
    2. Locate the content that you want to restore, and then click Download to restore individual tracks. Or, click Restore All to restore all the content.
  5. To restore subscription content, follow these steps:
    1. Click Subscription.
    2. Locate the content that you want to restore, and then click Download to restore individual tracks. Or, click Restore All to restore all the content.


Keywords: kbzunedrm kbexpertisebeginner kbpubtypekc kbzuneamericasportal kbhowto KB928065