Microsoft KB Archive/927943

Knowledge Base

ProClarity Web Professional may not work when you use a Netscape Web browser

Article ID: 927943

Article Last Modified on 11/28/2006

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APPLIES TO

• ProClarity Analytic Server
• ProClarity Web Professional 6.2
• ProClarity Web Professional 6.1

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SYMPTOMS

When you use a Netscape Web browser, ProClarity Web Professional may not work.

RESOLUTION

To resolve this problem, follow these steps:

1. Close the Netscape Web browser.
2. Delete the following files:
   • NPDM.dll
   • NPPCtrls.dll
   Note By default, both files are in the C:\Program Files\Netscape\Netscape\plugins folder.
3. Restart the Netscape Web browser.
4. Reinstall ProClarity Web Professional.
   
   Note The ProClarity Web Professional Setup program installs the Download Manager component first.

Keywords: kbtshoot kbprb KB927943

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