Knowledge Base

The computer restarts unexpectedly, or you receive an error message in Windows XP: "Stop: 0x000000D1"

Article ID: 925922

Article Last Modified on 8/29/2007

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP Media Center Edition 2002
Microsoft Windows XP Tablet PC Edition

SYMPTOMS

On a computer that is running Microsoft Windows XP, you may experience any of the following symptoms:

Your computer restarts unexpectedly.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

If you click the link at the bottom of the message box, you see error signature information that resembles the following:
```
BCCode : 000000D1 BCP1 : DBDBDBF9 BCP2 : 00000002 BCP3 :00000000 BCP4 : ED3A6DF2 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
```
You receive the following Stop error message:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x000000D1 (0xDBDBDBF9, 0x00000002, 0x00000000, 0xED3A6DF2
DRIVER_IRQL_NOT_LESS_OR_EQUAL
An entry that resembles the following appears in the System log:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: ComputerName
Description: Error code 000000D1, parameter1 DBDBDBF9, parameter2 00000002, parameter3 00000000, parameter4 ED3A6DF2. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000MN 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Note The symptoms of a Stop error vary according to your computer's system failure options. Additionally, the four parameters may vary according to the computer's configuration. These parameters appear in the error signature information and within the parentheses of the Stop error message.

For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows

CAUSE

This problem may occur if the TCP/IP stack tries to access a buffer that the stack did not initialize. This action corrupts the pool header. Therefore, the computer stops unexpectedly. This problem may occur if the network uses Internet Protocol security (IPsec).

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed. For more information about how to obtain Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, 32-bit (x86-based) versions

File name	File version	File size	Date	Time	Platform
Tcpip.sys	5.1.2600.3002	360,704	26-Sep-2006	09:21	x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: bugcheck bug check crash kernel bluescreen blue screen 0x000000D1 tcpip

Keywords: kbbug kberrmsg kbwinxppresp3fix kbfix kbhotfixserver kbqfe kbpubtypekc KB925922

Microsoft KB Archive/925922

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