Article ID: 924254
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
Source: Microsoft Support
RAPID PUBLISHING
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SYMPTOMS
Users are unable to move items from their inbox to other folders in their mailbox or to a .pst file.
ERROR MESSAGE (If applicable):
ENVIRONMENT:
Exchange Server 2003 Service Pack 1
Outlook 2003 Service Pack 1
CAUSE
We discovered that the working folder for email conversion was located on a slow/busy drive.
RESOLUTION
Followed the steps in KB822936 to move the working folder to a different disk.
- Start Registry Editor.
- Locate and then click the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem
- In the right-side pane, double-click Working Directory:REG_SZ: Folder_Path.
- In the String Editor box, type the path of a folder on a faster drive, and then click OK.
- Close Registry Editor.
MORE INFORMATION
822936 Message Flow to the Local Delivery Queue Is Very Slow
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Keywords: kbprb kbtshoot kbrapidpub KB924254