Microsoft KB Archive/923257

Knowledge Base

Error message that you may receive when you install the Windows Malicious Software Removal Tool and the update for Office 2003 Alternative User Input: "The memory could not be written"

Article ID: 923257

Article Last Modified on 8/10/2006

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APPLIES TO

• Microsoft Windows Update
• Microsoft Windows Update Corporate Edition 1.0
• Microsoft Windows Malicious Software Removal Tool
• Microsoft Office Standard Edition 2003

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SYMPTOMS

When you use Microsoft Update to install the Microsoft Windows Malicious Software Removal Tool and to install the update for Microsoft Office 2003 Alternative User Input (KB912440), you may receive the following error message:

The instruction at 0x6000d070 referenced memory at 0xffffff90. The memory could not be written.

Additionally, your computer may stop responding.

This problem occurs when you use Microsoft Update to install these updates at the same time.

WORKAROUND

To work around this problem, use Microsoft Update to install the Office 2003 Alternative User Input update (KB912440) without installing the Windows Malicious Software Removal Tool or any other updates. Then, restart your computer and use Microsoft Update to install the Windows Malicious Software Removal Tool and any other remaining updates. To do this, follow these steps:

1. Start Microsoft Internet Explorer.
2. On the Tools menu, click Windows Update.
3. On the Welcome to Microsoft Update home page, click Custom.
4. On the Customize your updates page, click Review and install updates.
5. Under Select by Product, click Office 2003.
6. Under Select Updates for Office 2003, click to select the Office 2003 Alternative User Input update (KB912440) check box.
7. Click Install Updates, and then follow any additional instructions that appear.
8. Restart your computer.
9. Start Internet Explorer.
10. On the Tools menu, click Windows Update.
11. On the Welcome to Microsoft Update home page, click Express.
12. Click Install Updates, and then follow any additional instructions that appear.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about how to deploy the update for Office 2003 Alternative User Input, click the following article number to view the article in the Microsoft Knowledge Base:

912440 Description of the update for Office 2003 Alternative User Input: May 9, 2006

For more information about how to deploy the Windows Malicious Software Removal Tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:

890830 The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Server 2003, Windows XP, or Windows 2000

891716 Deployment of the Microsoft Windows Malicious Software Removal Tool in an enterprise environment

Additional query words: MRT, Office, Microsoft Update; Windows Update, MU, WU

Keywords: kbexpertiseinter kbtshoot kbprb KB923257

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