Knowledge Base

FIX: The Commerce Server 2007 Catalog Manager does not open and you receive an error message after you create and register a custom culture

Article ID: 923195

Article Last Modified on 11/15/2007

APPLIES TO

Microsoft Commerce Server 2007 Enterprise Edition
Microsoft Commerce Server 2007 Developer Edition
Microsoft Commerce Server 2007 Standard Edition

SYMPTOMS

After you create and register a custom culture on a computer that has the Microsoft Commerce Server 2007 Catalog Manager Client installed, Catalog Manager does not open, and you receive the following error message:

System.ArgumentException was unhandled
  Message="Customized cultures cannot be passed by LCID, only by name."
  Source="mscorlib"
  StackTrace:
       at System.Globalization.RegionInfo..ctor(Int32 culture)
       at Microsoft.CommerceServer.UI.CatalogManager.DataLayer.InitializeCultureNamesAndCurrency()
       at Microsoft.CommerceServer.UI.CatalogManager.DataLayer..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.CatalogManager..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.LaunchPad..ctor()
       at Microsoft.CommerceServer.UI.CatalogManager.LaunchPad.Main()

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

You must have Commerce Server 2007 installed before you apply this hotfix.

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, you must restart IIS after you apply this hotfix. To do this, click Start, click Run, type iisreset, and then click OK.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Catalogmanager.exe	6.0.3726.0	1,907,480	21-Jul-2006	23:07

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about how to create a custom culture, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/ms172469.aspx

Keywords: kberrmsg kbfix kbbug kbhotfixserver kbqfe kbpubtypekc KB923195

Microsoft KB Archive/923195

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