Microsoft KB Archive/921653

Knowledge Base

The Microsoft Dynamics CRM client for Outlook stops responding when you promote an e-mail message

Article ID: 921653

Article Last Modified on 7/12/2007

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APPLIES TO

• Microsoft Dynamics CRM 3.0
• Microsoft CRM client for Microsoft Office Outlook, when used with:
  • Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you promote an e-mail message in the Microsoft Dynamics CRM client for Microsoft Office Outlook, the Microsoft Dynamics CRM client for Outlook stops responding. If you have turned on platform tracing, you also receive an error message in the trace log file that resembles the following error message:

[2006-03-16 16:25:36.837] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::GetTrackingDataFromSharedMemory File: c:\crmv3rtm\src\application\outlook\addin\emailhelper.cpp Line: 167 >hr = 0x80004005
[2006-03-16 16:25:37.478] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::OnStoreNotify() received a notification of type 4 Function: CMAPIEventsListener::OnStoreNotify File: c:\crmv3rtm\src\application\outlook\addin\mapieventslistener.cpp Line: 384
[2006-03-16 16:25:37.618] Process:OUTLOOK |Thread:1600 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CInspectorWrapper::ItemClose File: c:\crmv3rtm\src\application\outlook\addin\inspectorwrapper.cpp Line: 273 >hr = 0x80004004

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For information about performance tuning for CRM 3.0, see the following white paper:

Optimizing the Performance of Microsoft Dynamics CRM 3.0 White Paper

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kberrmsg kbmbsemail kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB921653

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