Microsoft KB Archive/921547

Knowledge Base

The System Settings in Microsoft Dynamics CRM 3.0 reverts to the previous settings after you change the System Settings

Article ID: 921547

Article Last Modified on 6/26/2006

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APPLIES TO

• Microsoft Dynamics CRM 3.0

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SYMPTOMS

After you change the System Settings in Microsoft Dynamics CRM 3.0, the System Settings reverts to the previous settings.

This problem occurs when the following conditions are true:

• You install Microsoft Dynamics CRM and Microsoft SQL Server Reporting Services on the same server.
• The server is running Microsoft Windows Small Business Server 2003 or Windows Server 2003.
• On the "Specify Security Account setup" Web page, you select a domain user account instead of the default Network Service account.

CAUSE

The problem occurs because there is a permission issue.

RESOLUTION

To resolve this problem, follow these steps:

1. On the server that is running Microsoft Dynamics CRM, type http://localhost/Reports in the Address bar in Microsoft Internet Explorer, and then click Go to open Report Manager.
   
   Note If you renamed the virtual directory for Report Manager when you installed Reporting Services, use the renamed virtual directory name instead of "Reports."
2. Click Show Details.
3. Click the icon in the Edit column next to the folder for your organization.
4. Click Security, and then click New Role Assignment.
5. On the "New Role Assignment" Web page, enter the value in the Group or user name box.
   
   Note The value that you enter is the service account name for Microsoft ASP.NET.
   • For an English locale, type the following in the Group or user name box:

     NT Authority\Network Service

   • For a non-English locale, follow these steps:
     1. Open the Crm30svrsetup.log file by using Notepad.
        
        Note By default, this file is located in the following directory:

        C:\Documents and Settings\User\Application Data\Microsoft\MSCRM\Logs\

     2. In Notepad, click Find on the Edit menu, type the following in the Find what box, and then click Find Next:

        ServerInstallInfo.AspNetServiceAccountName

     3. Note the value for this line, and then type the value in the Group or user name box.
6. Click to select the Publisher for Microsoft CRM check box, and then click OK.

Keywords: kbtshoot kbmbsadministration kbmbsmigrate kbprb KB921547

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