Microsoft KB Archive/920150

Knowledge Base

The Microsoft Windows Services Update Services Web Administration Tool Web site does not open, and you receive an ASP.NET State Service error message

Article ID: 920150

Article Last Modified on 10/30/2006

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APPLIES TO

• Microsoft Software Update Services 1.0

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SYMPTOMS

When you try to open the Microsoft Windows Services Update Services (WSUS) Web Administration Tool Web site on a server that hosts WSUS, the site does not open. Additionally, you receive an error message that resembles the following:

Event ID: 7000 The ASP.NET State Service service failed to start due to the following error:
The service did not start due to a logon failure.

CAUSE

This issue occurs if the ASP.NET State service is configured to use the IWAM_Computername security account instead of the ASP.NET account to log on during the WSUS installation process..

Note Computername is the name of the server that hosts WSUS.

Additionally, assume that after you install WSUS, you change the ASP.NET service to use the ASP.NET account for logon. In this situation, you still experience this issue.

RESOLUTION

To resolve this issue, follow these steps:

1. Uninstall WSUS. To do this, follow these steps:
   1. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
   2. In the Remove Microsoft Windows Server Update Services dialog box, click to select the Microsoft Windows Server Update Services database check box, and then click Next.
   3. Follow the instructions in the WSUS Setup Wizard to uninstall WSUS.
2. Configure the ASP.NET service to use the ASPNET security account. To do this, follow these steps:
   1. Click Start, click Run, type Services.msc in the Open box, and then click OK.
   2. In the Services window, click ASP.NET State Service.
   3. On the Action menu, click Properties.
   4. In the ASP.NET State Service Properties dialog box, click the Log On tab.
   5. In the box that is located to the right of This account, replace "IWAM_Computername" with the name of the ASPNET account.
      
      Note Computername is the name of the server that hosts WSUS.
   6. In the Password and Confirm password boxes, type the password for the ASPNET account, and then click OK.
   7. On the File menu, click Exit.
3. Reinstall WSUS. To do this, follow these steps:
   1. Locate the WSUSSetup.exe file. If there is no WSUSSetup.exe file on the computer, visit the following Microsoft Web site, and then follow the instructions to download and save this file:

      http://www.microsoft.com/windowsserversystem/updateservices/downloads/WSUS.mspx

   2. Double-click the WSUSSetup.exe file.
   3. In the File Download dialog box, click Open.
   4. Follow the instructions in the WSUS Setup Wizard to install WSUS.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

891028 ASP.NET security overview

Keywords: kbasp kbserviceprocess kbserver kbwindowsupdate kbtshoot kbprb KB920150

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