Article ID: 920135
Article Last Modified on 9/19/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers
SYMPTOMS
When you try to import a customization into Microsoft Dynamics CRM 3.0, you may receive the following error message:
Note In this error message, Number_A and Number_B represent the actual line and position numbers.
This problem occurs if the following conditions are true:
- The customization includes an entity form that has a dependent field.
- The dependent field is required by an external non-event script.
RESOLUTION
Update rollup information
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available
Hotfix information for the Chinese version of Microsoft Dynamics CRM 3.0 and for the Japanese version of Microsoft Dynamics CRM 3.0
A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Hashes | Platform |
|---|---|---|---|---|---|---|
| Customizations.xsd | Not Applicable | 53,898 | 16-Aug-2007 | 03:40 | Not Applicable | Not Applicable |
| Util.js | Not Applicable | 20,429 | 16-Aug-2007 | 03:39 | Not Applicable | Not Applicable |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server.
Prerequisites
You must have the Microsoft Dynamics CRM 3.0 server installed to apply this hotfix.
Restart requirement
If you are prompted, you must restart the computer after you install this hotfix.
Removal information
To remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB920135$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 2 and Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers.
MORE INFORMATION
After you install this hotfix, delete the cache in Windows Internet Explorer. To do this, follow these steps:
- Start Windows Internet Explorer.
- Click Tools, and then click Internet Options.
- Use the appropriate method:
- In Windows Internet Explorer 7, click Delete in the Browsing history area, click Delete files in the Temporary Internet Files area, and then click Yes.
- In Microsoft Internet Explorer 6, click Delete Files in the Temporary Internet files area, and then click OK.
REFERENCES
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: v3i
Keywords: kbmbscustomization kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB920135
