Article ID: 919807
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
When you try to start a computer that is running an x64-based version of Microsoft Windows Server 2003, you may receive an error message that resembles the following:
This problem occurs when the system hive is larger than 32 MB.
CAUSE
This problem occurs because of a code defect in x64-based versions of Windows Server 2003. The size limit of the system hive for x64-based versions of Windows Server 2003 is set to 32 MB instead of 200 MB.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 64-bit x64-based versions
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Ntkrnlmp.exe | 5.1.2600.2908 | 726,016 | 06-Jun-2006 | 18:58 |
| Ntoskrnl.exe | 5.1.2600.2908 | 132,608 | 06-Jun-2006 | 18:58 |
Windows Server 2003, 64-bit Itanium-based versions
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Lsasrv.dll | 5.1.2600.2908 | 726,016 | 14-May-2006 | 08:30 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the size limits of system hives in Windows Server 2003-based operating systems, click the following article number to view the article in the Microsoft Knowledge Base:
302594 The system hive memory limitation is improved in Windows Server 2003
Technical support for x64-based versions of Microsoft Windows
If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB919807
