Article ID: 919261
Article Last Modified on 8/18/2007
APPLIES TO
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM Connector for Microsoft Dynamics GP, when used with:
- Microsoft Dynamics CRM 3.0
SYMPTOMS
When you run the Data Synchronization Tool to locate information that is not linked to the Microsoft Dynamics CRM 3.0 database, the information is not found. Additionally, you receive the following error message:
Note The Data Synchronization Tool is installed when you install the Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.
CAUSE
This problem may occur if you use Microsoft Dynamics GP 9.0. In Microsoft Dynamics GP 9.0, the maximum column length of some fields is longer than it is in earlier versions of Microsoft Dynamics GP. If you enter data values that are longer than the column lengths that are allowed in Microsoft Business Solutions - Great Plains 8.0, you receive the error message that is mentioned in the "Symptoms" section."
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time |
|---|---|---|---|---|
| Microsoft.mbsintegration.externaldefault.dll | 3.0.343.1018 | 14,696 | 23-Nov-2006 | 06:54 |
| Microsoft.mbsintegration.functoidscrmgp.dll | 3.0.343.1018 | 117,608 | 23-Nov-2006 | 06:54 |
| Microsoft.mbsintegration.mapscrmgp.dll | 3.0.343.1018 | 1,784,672 | 23-Nov-2006 | 06:54 |
| Microsoft.mbsintegration.newcrmoutbound.dll | 3.0.343.1018 | 88,936 | 23-Nov-2006 | 06:54 |
| Microsoft.mbsintegration.orchhelperutils.dll | 3.0.343.1018 | 88,936 | 23-Nov-2006 | 06:54 |
| Pkgutil.cmd | Not applicable | 113 | 25-Aug-2006 | 04:09 |
| Retrievegpattributevalues.xml | Not applicable | 1,515 | 17-Aug-2006 | 21:34 |
| Microsoft.mbsintegration.externaldefault.dll | 3.0.343.0 | 14,608 | 21-Mar-2006 | 05:12 |
| Microsoft.mbsintegration.functoidscrmgp.dll | 3.0.343.0 | 117,520 | 21-Mar-2006 | 05:13 |
| Microsoft.mbsintegration.newgpinboundadapter.dll | 3.0.343.0 | 506,640 | 21-Mar-2006 | 05:13 |
| Microsoft.mbsintegration.orchhelperutils.dll | 3.0.343.0 | 88,848 | 21-Mar-2006 | 05:13 |
| Microsoft.mbsintegration.newgpinboundadapter.dll | 3.0.343.1018 | 514,928 | 23-Nov-2006 | 06:54 |
| Microsoft.mbsintegration.newgpinboundadapter.dll | 3.0.343.1018 | 514,928 | 23-Nov-2006 | 06:54 |
| Crmdbhotfix.dll | 3.0.5300.1331 | 103,728 | 02-Nov-2006 | 18:21 |
| Kb919261_client.dll | 3.0.343.1018 | 225,592 | 23-Nov-2006 | 07:24 |
| Kb923437_client.dll | Not applicable | 144,696 | 23-Nov-2006 | 06:57 |
| Microsoft.mbsintegration.inboundinterface.dll | 3.0.343.1009 | 15,728 | 24-Aug-2006 | 02:57 |
| Microsoft.mbsintegration.setup.setuputils.dll | 3.0.343.1009 | 56,176 | 24-Aug-2006 | 02:57 |
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM Connector for Microsoft Dynamics GP.
Prerequisites
There are no prerequisites to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft CRM Connector for Microsoft Dynamics GP, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB919261$\Spuninst folder.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Additional query words: crm3 crm30 crm3.0
Keywords: kberrmsg kbbug kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB919261
