Article ID: 918976
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
A computer that is running Microsoft Windows Server 2003 may use lots of pool memory.
When you check the kernel dump file, you find no single tag that uses lots of pool memory.
This problem is more likely to occur when you use the /3GB switch in the Boot.ini file. The /3GB switch limits the pool memory that the system kernel can use. This situation usually occurs when you have Exchange Server installed.
CAUSE
This problem occurs because of high pool fragmentation.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Important Do not apply this hotfix on every computer that experiences high pool fragmentation. Other problems may result in similar symptoms. Make sure that the problem is not caused by other drivers that do not interoperate well with the system.
Prerequisites
To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed. For more information about how to obtain the latest service pack for Windows Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2716 | 2,457,600 | 03-Jun-2006 | 01:29 | Not Applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2716 | 2,270,208 | 03-Jun-2006 | 01:06 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2716 | 2,310,144 | 03-Jun-2006 | 01:06 | Not Applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2716 | 2,418,688 | 03-Jun-2006 | 01:29 | x86 | SP1 | SP1QFE |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2716 | 4,625,920 | 02-Jun-2006 | 12:56 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2716 | 4,481,536 | 02-Jun-2006 | 12:56 | x64 | SP1 | SP1QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2716 | 6,501,888 | 02-Jun-2006 | 12:58 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003presp2fix kbwinserv2003sp2fix KB918976
