Article ID: 918886
Article Last Modified on 3/26/2007
APPLIES TO
- Microsoft Windows Media Player 10
SYMPTOMS
When you transfer content from an online store in Microsoft Windows Media Player 10, you may experience one of the following symptoms:
- The Windows Media Player 10 window unexpectedly disappears.
- A Windows Error Reporting dialog box appears.
CAUSE
This issue occurs because Windows Media Player causes an access violation when it performs a background content transfer from an online store.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The following file is available for download from the Microsoft Download Center:
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
Download the WindowsMedia10-KB918886-x86-INTL.exe package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Wmp.dll | 10.0.0.4035 | 5,533,696 | 28-Apr-2006 | 16:21 | x86 |
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Additional query words: WMP A/V BITS
Keywords: kbwinserv2003sp2fix kbqfe kbfix KB918886
