Microsoft KB Archive/918799

Knowledge Base

Error message when you try to burn a CD in Digital Image Suite 2006: "No recordable drive found"

Article ID: 918799

Article Last Modified on 3/27/2007

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APPLIES TO

• Microsoft Digital Image Suite 2006
• MSN Partner BYOA

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SYMPTOMS

When you try to burn a CD by using Photo Story in Microsoft Digital Image Suite 2006, you receive the following error message:

No recordable drive found.

CAUSE

This issue may occur if any one or more of the following conditions are true:

• A blank recordable CD is not inserted in the CD recorder drive.
• You have two CD drives. Additionally, the blank recordable CD is not inserted in the CD recorder drive.
• You have two CD drives. Additionally, the CD recorder drive is not configured as the primary drive.

RESOLUTION

To resolve this issue, follow these steps:

1. Verify that a blank recordable CD is in the CD recorder drive.
2. Click Start, click Run, type devmgmt.msc, and then click OK.
3. Expand DVD/CD-ROM drives.
4. Right-click the CD recorder drive, and then click Properties.

5. Note the value in the Location field:

   • A primary drive is listed as Location 0 (0).
   • A secondary drive is listed as Location 1 (1).

   If the CD recorder drive is installed as the secondary drive, and the read-only drive is installed on the primary drive, the CD recording software may try to use the primary drive to burn the CD. You receive the error message because the drive is a read-only drive. To resolve this issue, use one of the following methods.

   Method 1: Hardware solution

   1. Make the CD recorder drive the primary drive and the read-only drive the secondary drive. For more information about how to do this, contact your hardware manufacturer.
   2. Uninstall Digital Image Suite 2006.
   3. Reinstall Digital Image Suite 2006.

   Method 2: Software solution

   1. Burn the CD by using the Microsoft Windows CD recording feature.

MORE INFORMATION

For more information about CD-ROM issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:

272094 Picture It!: How to troubleshoot CD-ROM issues

894031 How to troubleshoot problems that occur when you try to archive digital photos or burn a VCD from a Photo Story slide show in Digital Image Suite 9

Additional query words: cd-r cd-rw

Keywords: kbmsnqwestportal kberrmsg kbprb KB918799

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