Knowledge Base

You cannot print when you use Terminal Server after you apply Update Rollup 1 for Microsoft Windows 2000 Service Pack 4

Article ID: 918622

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Advanced Server

SYMPTOMS

After you apply Update Rollup 1 for Microsoft Windows 2000 Service Pack 4 (SP4) to any computer on a network, Terminal Server users may no longer be able print to a printer that is attached to the LPT1 port. If you try to print from a Terminal Server session, you receive the following error message:

Printers Folder There was an error found when printing the document 'No Document Name' to LPT1:. Do you want to retry or cancel the job?

This error message occurs whether you print from an application or try to print a test page. Additionally, if you uninstall the printer and reinstall a different brand or model of printer from the Terminal Server session, you still encounter this problem. Also, this problem occurs for all users. This includes members of the Administrators group.

However, you do not experience this problem when you try to print from a local computer or from a network computer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows 2000SP4 installed on the computer.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	Version	Date	Time	Size
Faxui.dll	0.2.0.2	13-Jul-2005	07:22	138,000
Localspl.dll	5.0.2195.7089	28-Apr-2006	12:22	260,368
Sp3res.dll	5.0.2195.7070	23-Sep-2005	04:10	6,386,688
Spoolss.dll	5.0.2195.7054	13-Jul-2005	07:22	81,168
Winsrv.dll	5.0.2195.7061	23-Sep-2005	11:03	245,008

STATUS

Microsoft has confirmed that this is a bug in Update Rollup 1 for Windows 2000 SP4.

REFERENCES

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates