Article ID: 917602
Article Last Modified on 1/24/2007
APPLIES TO
- Microsoft CRM client for Microsoft Office Outlook, when used with:
- Microsoft Dynamics CRM 3.0
- Microsoft Dynamics CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you log on as a user who has the SalesPerson role and then try to view a sales account, a lead, or an opportunity that is owned by another user, the sales account, the lead, or the opportunity does not open. This problem occurs in the Turkish version of Microsoft Dynamics CRM 3.0.
The following error message is logged in the Application event log on the server that is running Microsoft CRM:
Error Description:
Exception from HRESULT: 0x80044150.
Error Details:
Exception from HRESULT: 0x80044150.
Error Number:
0x80044150
Source File:
Not available
Line Number:
Not available
Date: date
Time: time
Type: Platform Error (3)
Server: IP address
Request URL: URL
Additionally, if the DevErrors parameter is enabled in the Web.config file, you receive the following error message.
Note You may receive this error message when the user is assigned a role that has permissions to view a sales account, a lead, or an opportunity that is owned by another user.
CAUSE
This problem may occur when a query for a sales account, a lead, or an opportunity on a computer that is running Microsoft SQL Server contains the letters "I" or "i". The letters "I" and "i" are evaluated differently when you use a Turkish collation in Microsoft SQL Server. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
279651 ADO Recordset field name with letter "i" is case sensitive with Turkish settings
RESOLUTION
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
922815 Update Rollup 1 is available for Microsoft Dynamics CRM 3.0
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
For more information about how to modify the Web.config file to show more detailed error messages, click the following article number to view the article in the Microsoft Knowledge Base:
857192 How to modify the Web.config file to show more detailed error messages in Microsoft CRM
Additional query words: crm3 crm30 crm3.0
Keywords: kbcrmv3cno kberrmsg kbbug kbqfe kbhotfixserver kbmbsmigrate kbpubtypekc KB917602