Article ID: 916914
Article Last Modified on 11/17/2006
APPLIES TO
- Microsoft Money 2006 Deluxe
- Microsoft Money 2006 Premium
- Microsoft Money 2006 Small Business
- Microsoft Money 2006 Standard
- Microsoft Money 2005 Deluxe Edition
- Microsoft Money 2005 Premium Edition
- Microsoft Money 2005 Standard Edition
- Microsoft Money 2005 Small Business Edition
SYMPTOMS
When you close Microsoft Money and then try to start Money again, you receive the following error message:
CAUSE
This issue may occur if of one of the following conditions is true:
- An online process is still running in Money. For example, there is a background banking synchronization process that is still running.
- Another program that is running on the computer is incompatible with Money.
RESOLUTION
To resolve this issue, use one or more of the following methods.
Method 1: Wait for the process to complete
Wait several moments, and then try to start Money. If you still receive the error message that is mentioned in the "Symptoms" section, end the process that is still running in Money. To do this, follow these steps:
- Press CTRL+ALT+DEL, and then click Task Manager.
- On the Processes tab, locate any process that starts with Money or with MNY.
- Click the process, and then click End Process.
- Reopen Money.
Method 2: Close Money
When you close Money, do not use the Close button (X) in the upper-right corner. Instead, click Close on the File menu.
Method 3: Remove and reinstall Money
- Use the Remove feature in the Money Setup program to manually remove certain files.
- Remove the registry entries.
- Perform a clean boot procedure.
- Reinstall Money.
For more information about how to remove and reinstall Money, click the following article number to view the article in the Microsoft Knowledge Base:
895866 How to remove and reinstall Microsoft Money
Additional query words: money2005 money2k5 mny2005 mny2k5 money2006 money2k6 mny2006 mny2k6 err launch
Keywords: kbexpertisebeginner kberrmsg kbprb KB916914
