Microsoft KB Archive/916663

Knowledge Base

Xbox 360: Xbox Live auto-updates do not download correctly

Article ID: 916663

Article Last Modified on 4/25/2007

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APPLIES TO

• Microsoft XBox 360 Video Game System
• Microsoft Xbox Live

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SYMPTOMS

When you download an Xbox Live auto-update for a game or for the Xbox Dashboard, you experience one or more of the following symptoms:

• The auto-update stops during the download. You do not receive an error message.
• The auto-update fails. You receive a connectivity error message, but when you test your connection to Xbox Live, you do not receive an error message.
• After you download an auto-update for a game, you receive a message that states that you must download the same auto-update.
• After you download an auto-update, you cannot connect to Xbox Live. Additionally, you cannot access functions that you could previously access.

CAUSE

Typically, failed game auto-updates occur when the downloaded data is corrupted. This prevents access to gameplay. Also, if the ports that are required to connect to Xbox Live are closed, any auto-update may not download correctly.

THINGS TO TRY

1. If you experience the first or second symptom that is listed in the "Symptoms" section, use a direct connection to download the auto-update. For more information about how to set up a direct connection, visit the following Web site:

   http://www.xbox.com/connect

   Note This method applies to auto-updates for games and for the Xbox Dashboard.
2. If you experience all the symptoms that are listed in the "Symptoms" section, delete the game data.
   
   Warning When you delete game data, you lose any saved game information.
   
   Note Copy the saved game data to a separate memory source so that you can restore the data if this step does not resolve the issue. To delete game data, follow these steps:
   1. Sign in by using your gamertag.
   2. Move to the System section.
   3. Select Memory, and then press the A button.
   4. Select Hard Drive, and then press the A button.
   5. Select Games, and then press the A button.
   6. Select the profile that you want to view, and then press the A button.
   7. On the Select Game screen, select the game for which the update will not download, and then press the Y button.
   8. On the Game screen, press the A button to delete the game.
      
      Note The Delete option is the only option that is available on the Game screen.
   9. On the Delete Item screen, select Yes, and then press the A button to confirm the deletion.
   10. Press the B button four times to return to the System section.
   11. Start the game, and then sign in to Xbox Live to download the update again.

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