Microsoft KB Archive/916247

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Article ID: 916247

Article Last Modified on 1/9/2007


APPLIES TO

  • Microsoft Windows Genuine Advantage
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional


SYMPTOMS

The Windows Genuine Advantage (WGA) validation process does not validate a copy of Microsoft Windows XP as expected.

RESOLUTION

To resolve this issue, follow these steps:

  1. Start Microsoft Internet Explorer, and then visit the following Microsoft Web site:

    http://www.microsoft.com/genuine/diag

  2. Click Start Diagnostics.

    Note If you receive a dialog box that asks whether you want to run this file or to save this file, click Run.

    The WGA Diagnostic Tool analyzes the computer and then lists the reasons why you cannot validate the copy of Windows XP. The WGA Diagnostic Tool may also list some error messages.

    The most common problems are an invalid product key and a blocked volume license key. If the product key that is generated by the WGA Diagnostic Tool differs from the original product key, go to step 3. If this is not issue, see the "More Information" section to resolve the problem.
  3. If the product key that is generated by WGA Diagnostic Tool differs from the original product key, you must change the product key back to the original product key. To change the product key, use the Windows Product Key Update Tool. To do this, visit the following Microsoft Web site:

    http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

  4. Follow the instructions on the Web site, and then try to validate Windows XP again.


MORE INFORMATION

This section provides explanations and resolutions for WGA error messages.

  • Error message

    0x80080200

    Unsupported Operating System for WGA

    Cause

    WGA cannot currently determine whether the operating system is genuine or not. However, you still can access the Windows Update and Microsoft Update Web sites.

  • Error messages

    0x80080201

    0x80080202

    Cannot detect product ID (PID)

    Invalid product ID

    Cause
    The system is in a state that prevents WGA from accessing the product ID (PID).

    Resolution

    1. Click Start, click Run, type cmd, and then press ENTER.
    2. Type the following commands. Press ENTER after each command.

      regsvr32 %windir%\system32\licdll.dll
      regsvr32 %windir%\system32\licwmi.dll

    3. Check the value of the PID in the registry. To do this, follow these steps:
      1. Start Registry Editor.
      2. Locate and then right-click the following registry subkey:

        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId

      3. Make sure that the product ID has a format that resembles the following:

        12345-VER-1234567-12345

    4. Restart the computer. If you still cannot validate Windows XP, you may have to reinstall the operating system.
  • Error messages

    0x80080203

    0x80080204

    Internet Connection Problem

    Service Unavailable

    Cause
    Computer settings may be preventing you from validating Windows XP.

    Resolution

    1. Start Internet Explorer, click Tools, and then click Internet Options.
    2. Click the Security tab, and then click Custom Level.
    3. Make sure that the related ActiveX Control options are enabled.
    4. If you have third-party firewall software installed, disable the firewall.
    5. Make sure that the Date and Time settings for the computer are correct.
    6. Validate Windows XP again.
  • Error message

    0x80080205

    Insufficient Privileges

    Cause
    You must use administrative credentials to continue with validation.

    Resolution

    1. Reactivate Windows XP by using administrative credentials.
    2. Validate Windows XP by using administrative credentials.
  • Error message

    0x80080206

    Internet settings do not allow the genuine ActiveX control to run properly, or user may not be the system administrator of the machine

    Cause
    An ActiveX control is disabled.

    Resolution

    1. Start Internet Explorer, click Tools, and then click Internet Options.
    2. Click the Security tab, and then click Custom Level.
    3. Make sure that options are enabled for the ActiveX control that triggered the error message.
    4. Validate Windows XP again.
  • Error message

    0x80080207

    Expired Validation Code

    Cause
    You have typed an incorrect validation code on the Microsoft Download Center validation page.

    Resolution

    1. Run the validation check again.
    2. Enter the correct validation code.
    3. Validate Windows XP again.
  • Error message

    0x80080209

    Can’t Run Active X

    Cause
    This problem may occur because antivirus or firewall software is preventing ActiveX controls from running.

    Resolution

    1. Configure third-party antivirus or firewall software so that ActiveX controls are enabled.
    2. Validate Windows XP again.
  • Error message

    0x80080211

    User has chosen to exit the validation process

    Cause
    You have exited the validation process.

    Resolution

    Restart the validation process later.
  • Error message

    0x80080219

    Windows Not Activated

    Cause
    This copy of Windows is a retail copy or an OEM copy. Activation is required to continue.

    Resolution

    1. Activate Windows XP.
    2. Validate Windows XP again.
  • Error message

    0x80080220

    Invalid Product Key

    Cause
    This problem occurs because of a blocked volume license key. You may have installed Windows by using an invalid product key. The volume license key has been blocked by Microsoft because the key has been reported as stolen or leaked.

    Resolution

    1. Buy a new copy of Windows XP.
    2. Reinstall and then validate the new copy of Windows XP.
  • Error message

    0x80080222

    The product key associated with your copy of Windows was never issued by Microsoft

    Cause
    The product key that is installed on this system is not recorded. Therefore, this product key was probably generated by a program that produces unauthorized product keys.

    Resolution

    1. Buy a new copy of Windows XP.
    2. Reinstall and then validate the new copy of Windows XP.


REFERENCES

For more information about Windows XP, visit the following Microsoft Web site:

http://support.microsoft.com/ph/1173


For more information about WGA, visit the following Microsoft Web sites:

http://www.microsoft.com/genuine/downloads/whyValidate.aspx


892130 Description of Windows Genuine Advantage (WGA)



Additional query words: WGA, WinXP, Validation

Keywords: kbvalidation kbtshoot kberrmsg kbprb KB916247



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