Microsoft KB Archive/916210

Knowledge Base

Error message when you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products: "An error has occurred. For more information, contact your system administrator. Error code: -2146822366"

Article ID: 916210

Article Last Modified on 1/24/2007

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APPLIES TO

• Microsoft CRM client for Microsoft Office Outlook, when used with:
  • Microsoft Dynamics CRM 3.0
• Microsoft Dynamics CRM 3.0

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The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products, you receive the following error message:

An error has occurred. For more information, contact your system administrator. Error code: -2146822366

Also, the mail merge function in Microsoft Office Word stops unexpectedly.

CAUSE

This problem occurs because the Microsoft CRM client for Outlook does not correctly format the source data that is used to perform the mail merge.

Keywords: kbcrmv3cno kberrmsg kbexpertisebeginner kbfix kbbug kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB916210

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