Knowledge Base

Error message when you try to merge records in Microsoft CRM 3.0: "The logged-on user does not have sufficient privileges to perform the requested action"

Article ID: 915487

Article Last Modified on 9/19/2007

APPLIES TO

Microsoft Dynamics CRM 3.0
Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers

The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Symptom 1

When you try to merge records in Microsoft Dynamics CRM 3.0, you receive the following error message:

The logged-on user does not have sufficient privileges to perform the requested action.

This problem occurs with records such as contacts, accounts, and leads. This problem occurs if the following conditions are true:

You have the Delete privilege at the user level for the records.
You are not the owner of the records.

Symptom 2

When you try to add a quote, an order, or an invoice to an opportunity that has multiple relationships to contact, you receive the following error message:

Server Error in '/' Application.

Unspecified error
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Unspecified error

Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: [COMException (0x80004005): Unspecified error] Microsoft.Crm.Platform.ComProxy.CRMQuoteClass.GenerateFromOpportunity(CUserAuth& Caller, String OpportunityId, String ColumnSetXML) +0 Microsoft.Crm.Application.Platform.Quote.CreateFromOpportunity(Opportunity toCreateFrom) +71 Microsoft.Crm.Web.SFA.OpportunityDetailPage.AddRelatedQuote(Object sender, DataEventArgs e) +81 Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity) +176 Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) +89 Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +57 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) +83 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13 Microsoft.Crm.Web.SFA.OpportunityDetailPage.ConfigureForm() +468 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

922815 Update Rollup 1 for Microsoft Dynamics CRM 3.0 is available

This problem is fixed in Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935731 Update Rollup 1 for Microsoft Dynamics CRM 3.0 Professional Edition for Service Providers is available

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsadministration kbhotfixserver kbqfe kbmbsmigrate kbpubtypekc KB915487

Microsoft KB Archive/915487

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