Microsoft KB Archive/915191

Knowledge Base

Error message when you try to install the Microsoft Dynamics CRM client for Office Outlook: "Action Microsoft.Crm.Setup.Client.InstallAbpAction failed"

Article ID: 915191

Article Last Modified on 7/24/2007

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APPLIES TO

• Microsoft Dynamics CRM 3.0
• Microsoft CRM client for Microsoft Office Outlook, when used with:
  • Microsoft Dynamics CRM 3.0

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SYMPTOMS

Consider the following scenario:

• You have installed Microsoft Office 2003 Professional Edition by using an administrative installation share.
• You have installed the Microsoft Office 2003 Multilingual User Interface Pack (MUI) for one of the following languages:
  • Danish
  • German
  • French
  • Italian
  • Simplified Chinese

In this scenario, if you try to install the Microsoft Dynamics CRM client for Microsoft Office Outlook, you receive the following error message:

Action Microsoft.Crm.Setup.Client.InstallAbpAction failed. Exception from HRESULT: 0x8004010F.

Additionally, the Crm30clientsetup.log file contains the following entries:

14:02:06| Info| InputResult: Retry
14:02:06| Info| MAPISVC.INF: C:\Program Files\Common Files\SYSTEM\MSMAPI\1030\mapisvc.inf
14:02:06| Info| Starting CrmForOutlookInstaller process. Log file is located at: C:\Documents and Settings\it_ek\Application Data\Microsoft\MSCRM\Logs\crm30foroutlookinstaller- 1-26-2006.log
14:02:06| Info| Outlook Installer process Complete
14:02:06| Error| Outlook installer failed with hr = 8004010F

Notes

• The Office 2003 MUI must be purchased from a distributor. The Office 2003 MUI is unavailable for public download.
• By default, the Crm30clientsetup.log file is located in the following folder:

  C:\Documents and Settings\user_profile\Application Data\Microsoft\MSCRM\Logs

  user_profile is the folder that contains the profile of the user who installed Microsoft CRM.

CAUSE

This problem occurs because of the following reasons:

• The Office 2003 MUI is installed before the Microsoft CRM client for Outlook is installed.
• The language is not set to English.

RESOLUTION

To resolve this problem, use one of the following methods.

Method 1

To resolve this problem, follow these steps:

1. Switch the Office language settings to English before you install the Microsoft CRM client for Outlook. To do this, follow these steps:
   1. Click Start, point to All Programs, point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Language Settings.
   2. Set the display language to English.
      
      Note If you install the Microsoft CRM client for Outlook by using Group Policy, or if you do not want to manually apply the setting, you can alternatively set the following registry subkey on the client computer:

      HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\LanguageResources: UILanguage Value = 1033

2. Install the Microsoft CRM client for Outlook.
3. After the installation is complete, start the Microsoft CRM client for Outlook, and then verify that it works as expected.

Method 2

To resolve this problem, download and then install the Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook Compatibility Update. To obtain the compatibility update, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?familyid=740E1B3B-11C3-4AEF-B2E3-8309E0CF1BB0&displaylang=en

This version of the Microsoft CRM client for Outlook can be installed on a client that has Office 2003 MUI installed and that does not have the language set to English.

REFERENCES

For information about how to install the Microsoft CRM client for Outlook, see chapter 16 of the "Microsoft CRM 3.0 Implementation Guide." To download this guide, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=1ff067f8-4f77-40f0-ae9c-68ada7d4f16a&DisplayLang=en

Keywords: kbcrmv3cno kbmbsinstallation kberrmsg kbmbsmigrate kbprb KB915191

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