Article ID: 912811
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
You use the Archive command in Microsoft Outlook to try to archive e-mail messages to a personal folders (.pst) file in a Microsoft Exchange Server 2003 organization. When you do this, the operation fails. Additionally, you receive the following error message:
CAUSE
This problem occurs when an HTML message that is being archived has many nested HTML tags.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Hotfix installation information
You must apply the hotfix on the Exchange Server 2003 server that hosts the mailbox. After you apply the hotfix, an event that helps identify the problem message is logged in the Application log. This occurs when diagnostics logging is configured to Minimum or higher. The event that is logged resembles the following event:
Event ID: 9694
Event Category: General
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description: The requested operation failed because the message that is documented below contains HTML tags that are nested too deeply. To prevent this operation from failing again, move, modify, or remove the message
User Name: EA
User DN: /o=DOMRHJQXBORG/ou=FirstAdminGroup/cn=Recipients/cn=EA
Folder: Inbox
Subject: Subject line from message
Message URL: /Inbox/message.eml
Entry ID (EID): 00000000C69635B0D787E54A9C722E1C2A6C80E00700DD73717432CFB745BD6FABE602A6954D000000001C650000DD73717432CFB745BD6FABE602A6954D00000000267D0000 For more information, click http://www.microsoft.com/contentredirect.asp.
After you identify the message that is causing the problem, you can use one of the following methods to resolve the problem.
Method 1: Forward the message to yourself
To do this, follow these steps:
- If you have Microsoft Word configured as your e-mail editor, forward the message to yourself from Outlook. When Word reformats the message, Word removes unnecessary nested HTML tags.
- Delete the original message.
- Archive the folder that you want.
Method 2: Save the message as an HTML file
To do this, follow these steps:
- Open the message in Outlook.
- On the File menu, click Save as.
- In the Save as type box, click HTML (*htm; *html).
- In the File name box, type an appropriate file name.
- Click Save.
- Delete the original message.
- Archive the folder that you want.
Note If the message has an attachment, save that attachment separately.
Method 3: Use MFCMAPI to save the message in .eml format
To do this, follow these steps:
- Use the Microsoft Foundation Classes MAPI (MFCMAPI.exe) tool to open and to save the message in .eml format.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:291794 MFCMAPI demonstrates MAPI client code
- Delete the original message.
- Archive the folder that you want.
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services are stopped and then restarted.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mdbmsg.dll | 6.5.7651.10 | 3,357,184 | 15-Mar-2006 | 03:16 | x86 |
| Store.exe | 6.5.7651.10 | 5,250,048 | 15-Mar-2006 | 18:27 | x86 |
WORKAROUND
You can work around this problem if you are using Microsoft Office Outlook 2003. To work around this problem, configure Outlook 2003 to work in Cached Exchange Mode. To do this, follow these steps:
- In Outlook 2003, click E-mail Accounts on the Tools menu.
- In the E-mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next.
- Make sure that Microsoft Exchange Server is selected, and then click Change.
- In the E-mail Accounts dialog box, click to select the Use Cached Exchange Mode check box, and then click Next.
- Click OK, and then restart Outlook 2003.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM XCCC
Keywords: kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB912811
